Complaint Review: NeuLift Skin Products

After taking a survey (Google Based), I was offered a free sample but had to pay #1.99 to cover shipping.  Apparently, there was find print or a disclaimer that I did not see where if one doesn't cancel within 14 days, both products will be sent at a cost of $96 & $92 respectively.

This was discovered after receiving a second set & wondering if I'd forgotten & answered another survey & reviewing my credit card statement.  They're in cahoots too because I used my card for the initial $1.99 shipping fee, I had given the company the go ahead to charge me for something I never ordered.

I contacted NeuLIFT & asked for an address so I could return the product, as I didn't want it.  I asked for the customer service person's last name, which I got.  However, unitl I searched online for an address, I'm not sure that would even help.

I asked again to cancel the 'subscription" stating fraudulent service.  Upon threatening to report to my state's attorney general's office & the better business bureau, all I got was an offer to reduce my payment by 35% on each product.  This business would not cancel their charge to my credit card.  With this company, apparently the customer is wrong "See the Fine Print!"

Keep in mind that I am contacting my credit card company again, sending letters to the better business bureau & attorney generals' offices here & in California.  In addtion, I am contacting my local TV Station's consumer reporter who looks into scams.

In addition, I searched out the address on Google Maps & it's located in a shopping center. However, there did not seem to be a physical location listed on the signs, just a business named Xuan Lan #C Skin Care, go figure!

As you will see from the enclosed, attached web page, it offers a return policy, however, I was told repeatedly there's no place for the products to return.

Here's their stated refund/return policy, which they stated to me, they will not honor:

"You have 30 days to request your refund after you receive your order. You will be refunded for each unopened unit you send back only.  To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting (855) 686-0549.  Customer service will email you an RMA number within 24-48 hours of your request.  You will be refunded for each unopened unit you send back only.  You will need to send in the unopened unit back to the address provided below.  Upon receipt, you will receive a refund of the purchase price minus shipping and handling.  Refused or returned packages that are sent without prior approval from Customer Care are not eligible for a refund."

Return Address:

NeuLift Skin Instant Wrinkle Reducer

16027 Brookhurst St., Suite #402

Fountain Valley, CA 92708

RMA # _____________

Be sure to write your RMA# on the outside of the envelope for proper account credit.