Complaint Review: Neuromaster Software

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Got to install the program and it doesn't work.
I'm very computer literate, I'm sure many others are having problems.
I can challenge the charge and file an complaint in Texas

I'm sorry i'm not sure i understand..

Can you please explain?

There is no difference between 3.3 old build and 3.3 new build, except the data downloading module. They
are functioning identically.

It seems that you were running incorrect report or did the random check of wrong models that are not in the report.

Without the screenshots, it's impossible to do the investigation and make any remarks, sorry.

Please provide with the details and screenshots demonstrating the issue you are having, and i would be happy
to help you.

Best regards,
Neuromaster Software Support
support@neuromastersoftware.com

----------------------
Name: joseph iparaguirre
Dept: Support

The videos doesn't show how the report converts to charts like Stock Alerts did. I random check the stocks and they are not even signals for 04'/19. It's for another day. I don't even know how many stocks it selected out of 429 stocks. The old program delivered 4 or 5 stocks that was going to buy. It was great. This is terrible. Over 19 days and the thing is useless. Too much work and waste of money and my time. Here is a picture of the useless report.

Give me your teamviwier login please.

Remove lastmodel.ini file from c:\Program Files(x86)\Stock Neuromaster\ folder.

Also, this model that is listed in this file, is corrupted, you need to delete it from models folder, or exclude from batch processing.

Best regards,
Neuromaster Software Support                          
support@neuromastersoftware.com

You need to create the models first, then learn them. And only after that-run the report to generate the signals.
Or open model one by one to see the signals for each of them manually, on the screen.

Best regards,
Neuromaster Software Support                          
support@neuromastersoftware.com

What type of issues you are having right now?

We have set up 2 remote desktop control sessions, 30 minues each, and during this session we figured out
that everything was working just fine.

So now, what kind of issues you are having now?

Let me know, i will try to help.

After the session, reload new model. Then learned it.

Had an error shown, then did what you said. I  also deleted stocks in the letter l as I didn't see the file.

Turned the computer off and restart.

Run update and run report. 

No report.

If the program came with a manual I would not need technical support or the program so difficult to navigate or figure out on my own. It's doesn't have very many menus, so you don't get lost, just can't do very much without being a programmer.

On Apr 25, 2017 11:51 AM, "Neuromaster Software Support" <support@neuromastersoftware.com> wrote:

What type of issues you are having right now?

We have set up 2 remote desktop control sessions, 30 minues each, and during this session we figured out
that everything was working just fine.

So now, what kind of issues you are having now?

Let me know, i will try to help.

Best regards,

The Master doesn't go beyond 3/24/2017. All the symbols have a date of 3 27 2107. I imported the symbols that date.

 Created by SYSTEM 04/05/2017 9:12 PM

System Administrator posted 04/06/2017 4:40 PM 

Hi Joseph.

Which stock are you referring to? I have just created the model for AAPL, and it is showing the data up to April 6th, 2017, which is today.

Did not you forget to UPDATE your models? There is the UPDATE button on the toolbar, or you can use Batch update to update all models, or Watchlist update to update watchlist.

Thanks.

joseph iparaguirre posted 04/06/2017 7:46 PM 

I go to Batch , then update. I select the symbols to update, all 50. I need to get 1000's, but I just got the program and having bugs with only 50.It didn't update past 04/04/2017 again today.

System Administrator posted 04/07/2017 7:48 AM 

Joseph,

you need to turn on 'Show Intraday Bar' option in Settings menu. Then it will show the most recent data for current market day.

Support Team.

 Closed by System Administrator 04/07/2017 7:48 AM

joseph iparaguirre posted 04/07/2017 9:23 AM 

I change the settings checked show intraday. Then update the model. Still only showing 04/04/2017

 Reopened by SYSTEM 04/07/2017 9:23 AM

System Administrator posted 04/07/2017 9:35 AM 

Please make the screenshot of the model loaded and send it to me. Did you zoom in the chart to see the latest bars and make sure that the last one has 4/4/17 date stamp??

joseph iparaguirre posted 04/07/2017 9:47 AM 

How do you do a screen shot on windows 10 64 bit

System Administrator posted 04/07/2017 10:01 AM 

Ctrl+PrtScrn button, then paste into Paint and save as JPG or BMP.

I'm leaving town for our live trading event in Houston in 1 hours, so will be out of office for 5 days. Getting back on Wednesday. During this time i'll be in limited availability on checking emails/support tickets, just wanted to let you know that might be delays in replying, but i will answer all emails/tickets once i'm back in Austin on Wed.

Thanks.

K.

joseph iparaguirre posted 04/07/2017 10:04 AM 

It didn't work. 

joseph iparaguirre posted 04/07/2017 10:09 AM 

joseph iparaguirre posted 04/07/2017 10:11 AM 

System Administrator posted 04/07/2017 10:22 AM 

It seems your model is corrupted. I also can see on the top that the data is for the period of 3/28/17-4/6/17. Not to 4/4/17 like you mentioned.

If you turn on 'show intraday bar' and update the model, it will show period on the top 3/28/17-4/7/17.

Here is how my model for WHLR looks like:

See the difference?

Try to recreate the model in single mode from scratch.

Also, zoom in the right portion of the chart to see the last candles. I bet the last one has 4/6/2017 date stamp, you just dont see it because the chart is squeezed and not zoomed in properly.

Have a good weekend, i'm heading out to Houston now.

 Closed by System Administrator 04/07/2017 10:22 AM

joseph iparaguirre posted 04/09/2017 10:54 PM 

I deleted the database. As the new database start importing, it also showed weekly. not daily.

 Reopened by SYSTEM 04/09/2017 10:54 PM

System Administrator posted 04/10/2017 1:31 PM 

Joseph,

you might be selected weekly model option, instead of daily.

Send me the screenshot.

PS: i'm still in Houston and had no access to my office computer and cannot check my emails frequently,

 Closed by System Administrator 04/10/2017 1:31 PM

joseph iparaguirre posted 04/10/2017 1:34 PM 

No,I selected daily in which was by default 

 Reopened by SYSTEM 04/10/2017 1:34 PM

joseph iparaguirre posted 04/10/2017 1:37 PM 

I think the software needs to be unistalled and reinstall. .Making sure that the trail version was completely unistalled which I did.  I also have 3.2 not 3.3

joseph iparaguirre posted 04/11/2017 10:43 PM 

I didn't caught you wanting a screen shot. Here it is. But I'm not happy and think I want a refund. This program didn't work in the Trial and doesn't work after purchase.

System Administrator posted 04/12/2017 11:14 AM 

Hi Joseph.

Lets set up the remote desktop control session so i will connect to your PC and you will show me exactly what's going wrong. I will be able to fix it for you in a minute, and i believe this is the best and the fastest way to get everything set up and working fine on your computer.

For doing that, please download free Teamviewer tool from:

https://www.teamviewer.com/en/

Install  it in simple mode for free personal use, and give me your ID and password so i can connect and take a look at what's going on with your software.

Thank you!

joseph iparaguirre posted 04/12/2017 11:26 AM 

Team veiwer installed

password  6285

joseph iparaguirre posted 04/12/2017 12:09 PM 

What is the maximum models symbols can you have in the program 

System Administrator posted 04/12/2017 1:30 PM 

Joseph,

there is no limit for models, even though i would not recommend to create more than 200 because the processing with them will be pretty slow (updating, learning etc.)
Learning 1 model takes 3 minutes or so. Relearning 200 models would mean 600 minutes to learn them all, or 10 hours of CPU loading to calculate the neural network configuration and optimize it.

 Closed by System Administrator 04/12/2017 1:30 PM

joseph iparaguirre posted 04/17/2017 2:20 PM 

The learning is completed. It took a day and a half. Now I have errors messages. The first when I open the program
List index out of bounds. The I go to update in batch and every one of the 434 stocks give a error of downloading fail, possible internet, internet fine. Then when I close the program, I get access address violation as shown below

 Reopened by SYSTEM 04/17/2017 2:20 PM

System Administrator posted 04/17/2017 3:03 PM 

Hi Joseph.

The Yahoo data feed that is using in our Stock Neuromaster software, has just been modified,
so thousands of other software tools that have been using it for years, just became non-functional in
a moment.

Fortunately, you have a genius programmer that could figure out what has happened, invent
the solution within a few hours, and implement it, so your software is back on track and
working just fine now. Yes, this programmer is me-Konstantin Grek :-) and i'm always
backing you up on these sudden changes that happen periodically, to get it fixed as soon as
possible, and provide you with the best support, while others who have been using Yahoo data feed,
will spend days or weeks in finding the solution that meets new Yahoo feed changes/requirements.

So, please, download the latest build of Stock Neuromaster 3.3 PRO from:

http://neuromastersoftware.com/stockneuromaster_special/thankyou32/

Just uninstall the previous version, and install new one. It should find your saved models automatically,
and pick up previous activation with no problem.

Let me know if you will have any issue with it, i would be happy to help.

Thank you!

Best regards,
Konstantin (Kostya) Grek. 
support@neuromastersoftware.com

 Closed by System Administrator 04/17/2017 3:03 PM

joseph iparaguirre posted 04/17/2017 3:33 PM 

Is this update of 3.3 as I already have installed 3.3 if you look at the picture. i didn't do the download until you tell me what it is. i don't want anymore problems.

 Reopened by SYSTEM 04/17/2017 3:33 PM

System Administrator posted 04/17/2017 3:39 PM 

It's new build that has the Yahoo data feed problem fixed. Build number is shown in About window. That one i sent you is 04172017.

 Closed by System Administrator 04/17/2017 3:39 PM

joseph iparaguirre posted 04/19/2017 10:57 PM 

The videos doesn't show how the report converts to charts like Stock Alerts did. I random check the stocks and they are not even signals for 04'/19. It's for another day. I don't even know how many stocks it selected out of 429 stocks. The old program delivered 4 or 5 stocks that was going to buy. I t was great. This is terrible. Over 19 days and the thing is useless. Too much work and waste of money and my time. Here is a picture of the useless report.
 Reopened by 04/19/2017 10:57 PM

joseph iparaguirre posted 04/19/2017 10:57 PM 

System Administrator posted 04/19/2017 11:07 PM 

I'm sorry i'm not sure i understand..

Can you please explain?

There is no difference between 3.3 old build and 3.3 new build, except the data downloading module. They
are functioning identically.

It seems that you were running incorrect report or did the random check of wrong models that are not in the report.

Without the screenshots, it's impossible to do the investigation and make any remarks, sorry.

Please provide with the details and screenshots demonstrating the issue you are having, and i would be happy
to help you.

Best regards,
Neuromaster Software Support 

 Closed by System Administrator with status of Closed 04/19/2017 11:09 PM

joseph iparaguirre posted 04/20/2017 7:38 AM 

-The screen shot is the next message. The message above your reply

 Reopened

System Administrator posted 04/20/2017 11:34 AM 

I'm sorry the screenshot is not explaining anything concerning the issue you are having. I dont see how to determine it, based on single screenshot. 
Could you please once again, explain what is your inquiry, and send the charts screenshots for Apple, and ADP4_12_2017, with whole chart visible, top caption line, and right data window with current recommendation and position details.
Try to run the same report for those 2 models only, WITHOUT UPDATING THEM (so the current today intraday bar will not be added, which may affect on the signal by generating the new one). What are the results in the report?

joseph iparaguirre posted 04/20/2017 1:34 PM 

I ran 4 stocks not the full 429. Even with that AAPL isn't a buy for today. When you go to the chart, it was a buy on April 10, 2017. From the report menu, you have to write down ever symbol and check each chart to see if the signal is correct. On the old Stock Attack, it just listed the stocks, ALL the stocks not just 429, that have a signal for that morning. Maybe it wasn't but it did a great job. This thing doesn't show you in the report menu the results. You can't click on the symbol to look at the chart. It generates 40 signals and you have to write down the symbols from the report and go back to each chart.

System Administrator posted 04/20/2017 1:49 PM 

you opened up wrong model. I asked to open model with the name "Apple", not "AAPL4_12_2017".

Secondly, where is the chart for AAPL4_12_2017? I cannot say anything without looking at the chart.

Finally, why are you comparing Stock Neuromaster to Stock Assault? It's totally different products, and Stock Assault had the stock screening component that generated the report WITHOUT neural network processing, it was just simple technical analysis MAVE/MACD/BB rule that filtered out the stocks, and it didnt have any forecasting module based on Artificial Intelligence and Neural Networks, it was just simple technical analysis stock screener.
This all is very confusing..

joseph iparaguirre posted 04/20/2017 2:10 PM 

The above isn't the problem. I just ran 4 stocks to show you in the report menu below. You can't do anything.

You can't open charts to see if the signal is for tomorrow or like AAPL showed in the previous report it was a signal 10 days ago.
How are you suppose to know from the report which signal is for tomorrow and which signal has already to late to buy.

System Administrator posted 04/20/2017 2:19 PM 

If its saying the signal date is 4/19/2017, then the signal is generated for that date.

Why you didnt show up the chart for CTWS4_12_2017?? You are sending the reports AND the charts for different models all the time, how can i compare the results in the report and what is shown on the chart if you dont send the chart???

And please, zoom in the last 30 bars so it's clearly visible the last bar and signal.

Also looking at your AAPL chart-you have 4 years of historical period included. This is NOT RECOMMENDED.

Use not more than 2 years of history. By default, use 1 year of history, or even less-8 months. If you use 4 years of history-you need to use larger neural network structure, like 6 neuron layers with 50 neurons in each, to be capable to memorize all the patterns on this 4 years period. But the learning of such a model will take an hour, and i dont think it will produce any better results comparing to 1 year history model with 3 layersx10 neurons in each, or those models that are used by default in simple mode (type 1-5).

What is the reason to use 4 years of data??? Have you seen the basic recommendation on models optimizing, including historical period, when to relearn the model, when to update it, how to use 'show intraday bar' option to avoid confusion with changing signal during the trading day because the intraday bar is changing, etc?

joseph iparaguirre posted 04/20/2017 2:44 PM 

You asked to see Apple. 
The problem is that when I generate a report I have 40 stocks. How can i see the charts from the report menu.
Nothing in the video what to do after you get the report. 
How do I see the report results.
I left everything in default, so how the time periods come up is unknown. Their is 2 apples. I just erased the one I built which is different than the one in the software default stocks.

System Administrator posted 04/20/2017 2:49 PM 

Save the report file, and open it in Excel. Then you will be able to look at the report, and open up the models in Neuromaster at the same time to see the charts.

Default parameters can be overwritten if you change them, and they are loaded up next time when you open the program. So i suggest you changed the period to 4 years for one of the models, and then your selection has been used for all other models created after that. Make sure you have 1 year of history selected by default in models creating date

System Administrator posted 04/20/2017 2:50 PM 

joseph iparaguirre posted 04/20/2017 2:58 PM 

I don't have excel.

joseph iparaguirre posted 04/20/2017 3:01 PM 

I don't have excel.

System Administrator posted 04/20/2017 3:05 PM 

Then open it in Notepad!

joseph iparaguirre posted 04/20/2017 5:16 PM 

Saved in note pad then open in program and got this error message.

Opened in note pad and got this error

joseph iparaguirre posted 04/20/2017 5:21 PM 

Out of the 429 stocks it showed 133 from yesterday. How is that even possible. Major problem with your program.

System Administrator posted 04/20/2017 5:35 PM 

Joseph.

I did NOT mean to open saved file in the NEUROMASTER. I just told to SAVE the report, and OPEN IN NOTEPAD so you can see BOTH REPORT and CHART in NEUROMASTER!

REPORT TO BE OPENED IN NOTEPAD.

THEN CLICK OPEN BUTTON IN NEUROMASTER AND SELECT THE MODEL THAT IS IN THE REPORT TO SEE THE CHART FOR THE SYMBOL THAT IS IN THE REPORT.

And i have no idea what you are talking about by this:

"Out of the 429 stocks it showed 133 from yesterday. How is that even possible."

I'm sorry i dont understand what you mean by that.

Are you trading ALL FOUR HUNDRED TWENTY NINE STOCKS at the same time????

The program is designed to give forecasting signals for the stocks you trade, even though it does not have the limitation to the number of stocks to be stored.

But NOBODY is using it to create 1000 stock models. People are using it to trade the stocks they trade.

Keeping in mind how long it took to figure out that there is everything fine with the program and data update, and the models have been updated fine, and you were just claiming that they did not update because the last bar date wasnt shown on the chart due to zooming out (even though THERE IS THE LAST DATE FOR THE MODEL SHOWN AT THE TOP OF THE CHART), and we figured out that you were wrong just because you did not watch the tutorials to get how to zoom in the chart portion to see the bars closely, let me suggest that you are not following the instructions, tutorials and recommendations (FOUR YEARS OF DATA IS NOT THE OPTION TO LOAD UP TO THE MODEL!!! It was told many times in both tutorials and PDF manual!), and therefore, doing something wrong.

So.. For further conversations, please be SPECIFIC with the issue, EXPLAIN it in details, and ATTACH the screenshots, as many as possible to demonstrate what you are talking about. Without these-i am REALLY sorry i'm not sure how i can answer your questions if i dont get them.

Sorry for that.

Have a nice day.

joseph iparaguirre posted 04/20/2017 5:44 PM 

Out of 429 stocks, the system is saying that 133 of them you buy tomorrow. I can understand one or two, but not 133. I know if I figure out how to load the charts, it is going to tell me that the buy or sell is in the past.
I watched and made notes on the 2 videos, none of them tell you how to load the report into charts.
I didn't understand the end when it was suppose to talk about the report.

System Administrator posted 04/20/2017 5:52 PM 

Please. Show me the screenshot showing that the model (MODEL, NOT THE STOCK, IT'S TOTALLY DIFFERENT DEFINITION) is saying BUY or SELL in the report, for TOMORROW, and the chart, zoomed in to the last 30 bars, for the same MODEL (NOT THE STOCK, IT'S DIFFERENT DEFINITION) with the same MODEL NAME that is shown in the MODEL NAME column of the REPORT, so i can check.

Thank you.

joseph iparaguirre posted 04/20/2017 5:59 PM 

It's the screen shot already uploaded, 04/19/2017 at 10:57 pm. If that's not it, I don't know what or how. It doesn't show all 133 as I have to slide the bar.

joseph iparaguirre posted 04/20/2017 6:04 PM 

I just emailed you the report

joseph iparaguirre posted 04/20/2017 6:29 PM 

This?

joseph iparaguirre posted 04/20/2017 6:30 PM 

It just might be easier if you use teamveiwer to get what you need. The thing is a big mess now

 Closed by System Administrator with status of Closed 04/20/2017 11:08 PM

joseph iparaguirre posted 04/21/2017 11:38 AM 

I reload the new model, update to yesterday data. Went from December to yesterday for the data so the learning would be quicker. I ran the next day symbols 5 times and never got a report. I have attached the only error message. I get this when I open the program.

 Closed by System Administrator with status of Closed 04/21/2017 1:16 PM

joseph iparaguirre posted 04/25/2017 9:23 AM 

I still can't get the report to run. Team viewer

joseph iparaguirre posted 04/25/2017 9:27 AM 

The report doesn't generate after doing everything on Friday in email.
Remove lastmodel.ini file from c:\Program Files(x86)\Stock Neuromaster\ folder.

Also, this model that is listed in this file, is corrupted, you need to delete it from models folder, or exclude from batch processing.

Best regards,
Neuromaster Software Support 

joseph iparaguirre posted 04/25/2017 1:26 PM 

I want a refund for this product. 30 days are almost up and it has never worked.

 Closed by System Administrator with status of Closed 04/25/2017 2:09 PM

joseph iparaguirre posted 05/16/2017 4:53 PM 

I update models and it is only going to 9 and then crashing. I have team veiwer open for you 24 hours so you can come in anytime

System Administrator posted 05/17/2017 1:02 PM 

Good afternoon!

Due to the changes on Yahoo servers, according to acquisition of Yahoo holding by Verizon,
and closing the deal in June 2017, Yahoo is making changes to meet the deal requirements,
one of those are cancelling free access to historical stock quotes from 3rd party applications,
which carried into effect yesterday.

So, all 3rd party software applications are unable to continue getting access to Yahoo databases and
data servers.

This brought the issues that we are having right now with our software products, including Stock Neuromaster,
Volcone Analyzer, PowerX Analyzer, Neuromaster Ultimate Warrior, and others.

The software tools are unable to receive the data from Yahoo, and are showing error messages due to that fact.

We are working very hard to find the solution and switch to another data source, and are planning to release
new fixed version as soon as possible. Expected ETA is Friday afternoon, May 19th, 2017.

Once the new version is released, i will send you the link to download update for reinstalling the software.

Thank you for understanding and patience, unfortunately there is no quick fix at that moment due to the fact that
Yahoo has locked up the open access to their data. 

 Closed by System Administrator with status of Closed 05/17/2017 1:02 PM