Neutratone I ordered a 'free sample' pay only shipping/handling charges.Today I found they have charged my bank acct 98$$.without my consent Savannah Georgia
I ordered a 1.7 oz. bottle of wrinkle cream. It said free sample I need only pay 4.95 for shipping/handling 2 weeks later they charged my bank 98.00 Now they say I have to return the sample in order to get my money back I'm mailing it back tomorrow,in hopes that they put my money back I'll have to alert my bank not to allow these charges in the future
1 Updates & Rebuttals
Customer Care
Uniondale ,New York,
USA
Issue Resolved
#2UPDATE Employee ..inside information
Thu, April 16, 2015
Terry,
As expressed on the phone I sincerely apologize for the inconvenience. I want to help provide insight into your concern. Based on our records you have already received a full refund, in adherance to our 30 Day Money Back Guarantee.
Our website does not state "free sample". It says risk-free trial. On all pages we include a prominent privacy policy in addition to terms and conditions that are agreed to by you, prior to placing an order.
The $4.95 you paid was for shipping and handling, it was not payment for a free sample or payment for the product. The product you ordered carries a retail value of $98.95.
You were given the opportunity to:
- Try the product for 15 days, cancel and return it without any further charge if you did not like it
- Extend your trial for an additional 15 days if you believed you need more time to use the product
- and if not satisfied? You're entitled to a full refund, as we maintain and strictly adhere to our 30 day Money Back Guarantee.
If you have any further questions, please feel free to contact us directly so we can assis.
We have a 24/7 support line, and we are also available by email.
Phone Number: (888) 771-7833
Best Regards,
Neutratone Support