Complaint Review: New Birth Landscaping

Do not buy any landscaping plants from this company! You will be very, very sorry and sh** out of luck if you need replacement plants. If the plants die within one year of purchase this ripoff landscaping supply company will not replace them free of charge. They will kick you out of their office like a landscape mofia!

They will argue with you and state that it "was your fault that the plants died". The head guy wanted to argue with me and my Mother and wouldn't budge and actually indirectly called us "stupid" for buying these bushes without first not knowing how to care for them. We, in fact, have raised many different types of plants, bushes, and trees with great success over the years in our respective yards. We know how to garden and didn't need this guy telling us that we didn't. The guy was a complete thief and sicko!

All my Mother and I stated to him was, "So, your telling me that we are not worth any type of customer good will? You are not going to honor any type of warranty for these dead bushes you sold us?"

This head guy was very aggressive and twisted our story to make it sound like we were being adversarial when actuality it was HIM that was being very aggressive, demeaning, and adversarial!!! He stated that he was not going to replace the plants because we came at him in a very adversarial way when in fact he was adversarial, argumentative, mean spirited, and anti-customer! At the end he burst out, "I'm through with you! Get out!" What customer service!!!

We cared for these 6 bushes in the best way possible--they, in fact, flourished throught last spring, summer, and fall. It wasn't until this past winter that they died. Another nursery stated that these bushes should not have died during this winter, that they were in fact defective.

John
Arlington, Texas
U.S.A.