Complaint Review: New Century Mortgage Corporation

First off, I will begin by saying that an interest rate on a loan is not a slight disagreement. David Eli told me that my interest rate was at 6.5%, when this was not on the documents, he replied it was a mistake on the documents. He further stated that the reason for the error was that the documents had been prepared so quickly. I was told to sign the documents and that the adjustment would be made immediately. I was told the bank was right across the street and that he would go over first thing in the morning and take care of the problem.

I called all the next day trying to get in contact with David and was never able to. Again, the following day I was told the same thing, the documents were errored. THIS is why I did not rescind the loan, and the only reason why I did not. I actually believed David Eli when he told me there was an error and he was going to fix it.

It wasn't until ten days later that he came up with the story that the interest rate had changed due to the change in the cash out amount. He did not tell me this before I signed the loan, or the same day when I brought it up. He merely told me it was a mistake on his part and that he would fix it, this is INTENTIONAL MISREPRESENTATION. Also, every payoff check that was sent to me was for the wrong amount, one check was written to a loan company that had been paid off for over 10 years.

I was charged for insurance that I already had purchased and sent proof of to David. I also asked for my cash out to be directly deposited into my account and that was not done. To say that you addressed my concerns and gave me options is completely untrue. Davis flat out lied to me for almost two weeks stating that the interest rate was his error and that it would be taken care of.

I continually called this company asking for everyone that was named on the documents. Everyone I talked to agreed that what happened should not have. In fact, some pulled out my file and saw where the 6.5% was crossed out with a pen and a higher rate written in with no explanation. Not one person would call me back though, I was the one always calling them. How is this trying to help me with my loan problems?

It took me over 4 months to figure out where my double insurance payment was mailed to so I could get it back, and by the way I didn't find out from this company. James called me today to, "discuss some matters" with me. I promtly returned his phone call, and haven't received a phone call back. This company made absolutely no effort to help me resolve this, they just continue to lie.

UVF would like to apologize for any inconvenience or confusion with regards to this loan. When we initiated the loan process with Mrs. Jana Sweet, she made us aware that it was a very time sensitive matter. We proceeded with the utmost haste and ensured that her loan was signed and funded almost 10 days from our initial contact.

Throughout the process, the most important issue was timing and we responded to each and every request Mrs. Sweet made, promptly and accurately. When it came down to signing, Mrs. Sweet signed her documents at a camp site with a licensed California notary, while she was camping for the weekend. As is common practice, the notary was qualified to answer any of her questions or contact us immediately if any problems arose, they did not.

The day after she signed, she contacted our representative in order to attempt to make some slight changes such as the cash out and rate. Our representative David Eli explained that once the documents are signed, only minor adjustments can be made, if not we must re-sign. The issue that Mrs. Sweet had, was that the cash out was slightly lower than she expected, we explained that the payoffs to her creditors came in higher due to continued spending and that it would be a pleasure to redraw a new loan at a higher loan amount, with higher payments, to give her more cash.

Mrs. Sweet refused the redraw option knowing that it would take time and agreed verbally and contractually by not sending in her Right to cancel document. We let her know that we would then fund the loan as is and she agreed. Any changes to the cash out associated to the loan were a direct result of payoffs to her creditors. Escrow has no choice but to pay these bills from the cash to the borrower.

United Vision Financial and all of its associates pride themselves on the excellent reputation they have built over the years and provide excellent service to all of their clients. This is another reason why we have a large amount of repeat business and referrals.

Again, we sincerely apologize for any inconveniences this situation may have caused, but would like to reiterate our good-will and positive intentions throughout this process. If Mrs. Sweet has envisioned any reasonable solutions that would increase her satisfaction, we encourage her to bring them forward (888-883-7750) and we will be pleased to accommodate her with any and all of our resources.

Sincerely,

Dan Michaels
President

For VIolations pls. refer to the California Department of Corporations Enforcement Division: http://www.corp.ca.gov /enf/info/lit/ameriquest/ameriquest.htm

Filed 3/21/2006 in Alameda California and Ordered to pay the amount of $295,000,000

Robert Tapia
6614353936
Palmdale CA. 93552

Government Agencies already been Dutifully Informed:
Office of the Federal Housing Oversight &HUD
FBI
IRS
DRE
CA Dept of Consumer Affairs
CA Dept of Corp.
Freddie Mac
Fannie Mae
Atty. Generals-California- Consumer & Environental Protection Units

For VIolations pls. refer to the California Department of Corporations Enforcement Division: http://www.corp.ca.gov /enf/info/lit/ameriquest/ameriquest.htm

Filed 3/21/2006 in Alameda California and Ordered to pay the amount of $295,000,000

Robert Tapia
6614353936
Palmdale CA. 93552

Government Agencies already been Dutifully Informed:
Office of the Federal Housing Oversight &HUD
FBI
IRS
DRE
CA Dept of Consumer Affairs
CA Dept of Corp.
Freddie Mac
Fannie Mae
Atty. Generals-California- Consumer & Environental Protection Units

For VIolations pls. refer to the California Department of Corporations Enforcement Division: http://www.corp.ca.gov /enf/info/lit/ameriquest/ameriquest.htm

Filed 3/21/2006 in Alameda California and Ordered to pay the amount of $295,000,000

Robert Tapia
6614353936
Palmdale CA. 93552

Government Agencies already been Dutifully Informed:
Office of the Federal Housing Oversight &HUD
FBI
IRS
DRE
CA Dept of Consumer Affairs
CA Dept of Corp.
Freddie Mac
Fannie Mae
Atty. Generals-California- Consumer & Environental Protection Units

For VIolations pls. refer to the California Department of Corporations Enforcement Division: http://www.corp.ca.gov /enf/info/lit/ameriquest/ameriquest.htm

Filed 3/21/2006 in Alameda California and Ordered to pay the amount of $295,000,000

Robert Tapia
6614353936
Palmdale CA. 93552

Government Agencies already been Dutifully Informed:
Office of the Federal Housing Oversight &HUD
FBI
IRS
DRE
CA Dept of Consumer Affairs
CA Dept of Corp.
Freddie Mac
Fannie Mae
Atty. Generals-California- Consumer & Environental Protection Units