Complaint Review: New Century Mortgage

One day I decided to refi my home here in Las Vegas. I wasn't sure which company to go with. Since there are about a billion mortgage companies out there I really did'nt feel to secure just talking to some "fly by night" company. Me and my wife decided that we should just try the internet. We went to some website(sorry I forgot the address) and filled out our information, HOWEVER never leaving our DOB or SS# at all. The website than said that 4 seperate companies will be contacting us within 4 hours to give us offers.

With in 20 mins H&R Block mortgage called. A sweet girl on the other line talked me and told me about her products. I ran my credit with her over the phone and she told me that my score was a 656. She also told becareful since my score is borderline prime to sub-prime. With this info and her offering rates and other specifics, I told her that I would call her back after I heard the other 3 offers. About 6 hours later another loan officer called from Americquest. I talked about 5 mins and made it perfectly clear, "Don't run my credit!" I told him to base it off a 650 score. He complied and gave me an offer(H&R's was still better). I thanked him for his time and told him that I would be going with another company. He still tried to sell me, but hey I don't blame him... he's a salesperson.

Then New Century Mortgage called. Some guy name Andrew was on the other line. Like always he gave me his spiul. Like Ameriquest I said "Don't run my credit." Base it off a 650 score. Well this didn't bold well for him. He insisted that without a credit score he could not be accurate on quoting me. I told him thats fine, you have a company policy and I understand, but unfortunately I told him not to run my credit. Well for 20 minutes straight this went on and on, and he kept saying "if I could only run your credit, I could save you money." I stood my ground that I didn't want my credit ran. After I hung the phone up, I thought to myself what were we working on, this turned from finding a mortgage to trying to get me to run my credit. Well I don't who the 4th company was, there never called me.

Well after a few days go by I decided H&R Block mortgage was who I was going to go with.

About 2 weeks later Andrew calls me up again. He tells me that he got all these new products for me. At this point I am about 60% into with H&R loan. He would'nt listen me, and kept telling me that I would love his new products. After bickering with him about not wanting to do business with me, he states that he just needs a bit more info from me and he can line me up with an unbeatable mortgage rate, but he still wants to run my credit. At this point I am thinking, get a clue!! I am done with New Century Mortgage. He said all I need is your DOB and SS# and I can get you an awesome rate(bare in mind he has my address and home number, and work info). Knowing that if he does not get my DOB and SS#, I am thinking there is no way he can run my credit.

Well I don't hear from him ever again. It's been about 2 months, and my refi with H&R went perfect, loan officer Jowanna Michelin jowanna.michelin@hrbmc.com was great, very dependable.

Now its been 4 months and I get this form in the mail, its from New Century Mortgage, and its has a credit bureau, beacon score!!! I am like what?!?! As I read the letter it clearly shows that they ran my credit. But I am like how, he never got my DOB and SS#. I was raged, some of you all may be thinking that I am being a bit picky, but I felt like this company and Andrew violated my privacy. I know this is not a life ending event, but I felt like this was not right.

I decided to call their main number and push for a complaint. After a few transfers I get to some complaint manager(must get a lot of these I bet) Shawna Smith. She seemed very please to be talking to me, but after like 5 minutes she realizes where I am going with the conversation. I gave her my name and this so called loan number on the mail that I received so she can pool up my file. After being put on hold for few more minutes she comes and says "is this Michael J. Sargent Jr." I confirm with her, and she told me that they did run my credit, and I received this copy as of my request. I told her, "my request?!" Are you kidding me I never wanted to run my credit. I then told her to provide proof where I committed to allowing New Century Mortgage to run my credit. I also told her that I never gave my DOB or SS#, so how did they pull my credit? She then took a deep breath, and said that " we don't need your social or date of birth to pull your credit, we just get it. Through our internet leads these loan associates just run your credit anyways, usually before they call you to see if they can even do anything for you." (well at least someone in that company is honest). I was shocked, and told her that I am not going to be a victim of this violation of the FAIR CREDIT REPORTING ACT. She said that she would conduct an investigation on this and follow up with me in about 2 weeks.

It's been 3 weeks, nothing. She won't return my calls, nor even answer when I call. The whole point to this is that our credit is more important than we really think. Imagine a corrupt company like New Century Mortgage getting a grasp on you credit and using for whatever reason they want. It's not right at all. Better yet imagine the corrupt inviduals(Andrew) getting a hold of your credit bureau, and God knows what he may do with it then. My fight won't stop here, I am not looking for any money, but I want that company to learn a lesson.

Be Weary and protect your identity,

Mike
las vegas, Nevada
U.S.A.