Complaint Review: New England Automax

I purchased a used BMW from New England Automax. As part of the sale the car was to include the floor mats and repair of a vibration problem. When I picked the car up 2 days later I found they failed to disclose the fact that the drivers mat was missing and there was only one key (a replacement cost me $130). The car had also been driven over 250 miles and still had a vibration problem.

When I emailed the dealership asking for an explanation about these issues they ignored me. A few days later I asked them why they never responded to my complaints and they continued to ignore me. So I sent an email telling them they left me no choice but to post something on the Internet about how they do business. I finally got a response, but instead of addressing the issues the president threatened me with legal action.

After 4 trips to their service center I still have the vibration issue. During my last visit they claimed to have replaced a bent rim a BMW dealership indicated to be the problem. When I drove away the vibration was still present and when I brought the car back to the BMW dealership they said it still had bent rims. I opened a case with the Better Business Bureau but Automax ignored them too.

On top of all this during a service visit they turned my front rotors because they were slightly warped. About 2 weeks later I almost lost my brakes on the highway and my rim was damaged. Turns out one of the caliper bolts was missing. I believe this is negligence, isn't it!!

Is the kind of dealership you want to do business with?

Michael
Raynham, Massachusetts
U.S.A.