Complaint Review: New Healthy Savings

March 3, 2005

In December 2004, I accessed an MP3 site. For a one-month trial, it was $1.00. I accessed the site and was unimpressed. I immediately cancelled my subscription.

At the beginning of January, I saw a charge from a company listed as SGADA.com. I contacted the company and was told that they were a second-party biller for New Healthy Savings. I looked up the web site of New Healthy Savings and it shows as a supplemental health insurance web site. I contacted the company at the phone number listed. I was told the account would be cancelled and the money would be refunded.

At the beginning of February, I was charged again. The money from the first charge had never been refunded. The company showed up as GSEWEB.com on my account statement. I contacted the company and was once again told they were a second-party biller for New Healthy Savings. I contacted New Healthy Savings again and was told the refund had never been initiated. There was no reason given for the second charge.

At the beginning of March, I was charged for the third time. This time, the company that was in charge of billing for New Healthy Savings was NH2U.com. I contacted New Healthy Savings and explained the situation and was reassured it would be handled. I was even given the supervisor's address which is the same as the company's generic e-mail.

After this third occurance, I immediately spoke with my bank and filled forms to dispute the charges. The debit card that was being charged was cancelled and a new one was issued.

This has just occurred today. I will have to wait several days to hear what my bank is able to do about it. I was told that they would be able to straighten it out. If they couldn't, their lawyers would be able to.

Orion
Alamogordo, New Mexico
U.S.A.