Complaint Review: New Horizon Moving and Storage

 I'm writing this to warn anyone looking to use this company to move their belongings. First off, don't believe their original quote. Our quote more than double once they step foot at our home. If they refuse to do an in home quote, then they should honor their original quote. They go through another service (contractors) which illegal to not let the customer know about ahead of time. So, here are two illegal things they've done from the start. Once we arrived I called to start the process of delivery I was given multiple dates for delivery. Our original delivery date was honored but not without a hassle. We got a lot of belongs broken and the packing service was horrible. Things just tossed into boxes, nothing labeled and I had to say that they tried to deliver several boxes that weren't ours. We are also missing several pieces to furniture with no way to replace those pieces without buying a whole new bed. They only accept cash before they will unload. Not a good business practice.