Complaint Review: New Horizon Moving & Storage N Hollywood CA

DON'T USE THIS COMPANY EVER they are crooks. In July of 2015 Robert came to my house and gave me a quote for $8,000 to move from LA to Oregon and I put 50% down on the spot. After they had packed my house and loaded it into a truck they informed me that it was more than they expected and I would have to pay an additional $2,800.  Some of the packers were great and some of them just dumped my stuff without being wrapped into a box.

Then I was given a delivery date and my kids took time off from their jobs in NY and Concord CA to fly to Oregon and help me unpack. We sat here with nothing day after day until they finally had to give up and fly home while I kept getting the run around from Robert and then Andrea about when they would finally deliver my belongings. Then we got an answering machine message for Robert saying he had a heart attack and was no longer employed at this company. I started calling Andrea and her daughter was sick almost every day and so she wasn't in the office.

Finally on a Saturday night at 9pm they called and said my belongings would be delivered that night at 1am and I had to give the drive the balance of what was owed in cash $6,800. I explained that I don't have that much money in cash and that on a Saturday night at 9pm there was no way I could get it. They said fine they would not deliver my stuff until Monday provided I had the cash.

On Monday I went to the bank to get the cash and the bank was reluctant to hand over cash and insisted on a certified check. I called Andrea from the bank and she said they would not accept a certified check. I finally had her talk to the bank direct and very reluctantly she finally agreed to accept the check.

The company showed up Tuesday afternoon to deliver my goods. Jared was the supervisor on site with his assistant. The assistant was wonderful, Jared was a monster. He was rude, sloppy and kept breaking things as he went along. In addition, this is a brand new house with hardwood floors and he did numerous gouges and scratches everywhere. The repairs are a little over 5k. Somehow they warped the refrigerator door and it wouldn't close so I had to buy a new fridge. They broke so many things it is ridiculous.  In addition, he kept trying to get me to sign a release that they had delivered everything.  

Then they didn't have all of my stuff. I finally got a box of stuff in Feb of 2016. But I am still missing things. One of them is a yard ornament that is very heavy. Andrea finally agreed to pay for the ornament and NH Movers was supposed to go and pick up the item and bring it to Oregon on one of their regular trips. It is now the end of March 2016 and I still don't have my ornament.

Now Andrea says she doesn't work there anymore and to stop calling her. NH Movers don't answer the phone. It has been 8 months and I am still fighting with these folks to get them to deliver what is mine and they agreed to and I paid for.

I am a senior citizen at 69 1/2 and this is the treatment they have given me. I am retiring and will be on a fixed income. If anyone knows how to get them to pick up my ornament and bring it to Oregon please let me know. Or if you know of anyone else that can transport this item let me know. This company has cost me over 10k in repairs on a brand new house that has never been lived in, in addition to the extra 2,800 in moving costs I had to pay. DON'T USE THIS COMPANY FOR ANYTHING.