NewSouth Window Solutions REVIEW: NewSouth windows 100% American made in Florida, designed specifically for Florida climate. NewSouth's 2 factories in Tampa employs highly skilled workers, trained craftsman to manufacture energy efficient, impact, non-impact windows & doors. NewSouth factory direct to homeowner, offering products 100% American made. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.
STATEMENT FROM NEWSOUTH WINDOW SOLUTIONS:
We have information that this report was filed by a competitor. An ex-employee of the suspected company told us they were in the room while the individual was bragging about the post on our company. There is no record of this individual as a prospect or a customer. The accusations in the report are inaccurate. My rebuttal on this complaint gives the facts, with proof that their accusations are false. Their response to my rebuttal makes it even more obvious that this indeed in a competitor and the information they give is not accurate. I would like the IP address of this poster, as we were promised when we signed up.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
----------------------------------
BUYER BEWARE, We had their sales slob come to our home and give the estimate that was completely full of lies and misconceptions, of course we didnt know this at the time of the appointment. The salesperson (GREG) we think the shisters name was, told us they make their own windows, and they been in buisness forever and the warrany was the best etc, etc. But when we did our research we found quite the opposite!!! We found they do make a window, BUT ITS NOT APPROVED FOR SOUTH FLORIDA- We went and looked for their approvals on the miami dade county approved websit-GUESS WHAT--NO NEW SOUTH WINDOW SOLUTIONS. We called and confronted New SOuth on this and they proceeded to back peddle telling us that their SISTER MANUFACTURING FACILITY in OCALA makes the approved window for them---I asked what name is that under so i can see if its approved for my zone. They told me it was called CWS window that is made exclusively for them.... So i looked up CWS on the miami dade county site and guess what, i found them!!!! Then we called CWS directly to see if this were true that they make a window exclusively for this New South Window--They told me NO, we make an approved window that I could get from any of their dealers. I had a quote from FHA that said CWS windows in their quote, Greg told me that it was a different window, that CWS is under contract to make a certain profile for just them along with a special glass---GUESS WHAT----ALL BS..... Why is it so tough in Florida to get a company to tell you the truth and do what they say their going to do!!!!! Im from the north east and replaced my window their and had no issues with the salespeople or the company!!!! Whats the deal here!!! The sales rep also told me how his window(really CWS window) was the best with the best price---NOT THE CASE AGAIN!! We had two other estimates that were less---and guess what--THE WINDOW WAS MADE BY CWS AND WAS THE SAME MODEL!!!!!
DO YOURSELF A FAVOR AND DO YOUR RESEARCH, IM INCLUDING THE LINK TO THE MIAMI DADE COUNTY APPROVED LIST!!!!!
DONT BE FOOLED LIKE WE NEARLY WERE!!! GET OUT OF FLORIDA NEW SOUTH AND STOP LYING!
WWW.MIAMIDADE.GOV/BUILDING/PC-SEARCH_APP.ASP
Cocerned Consumer
2 Updates & Rebuttals
Mr Monahan
Del Ray Beach,Florida,
YOU DONT SELL THE WINDOWS YOU MAKE BECAUSE THE DESIGN PRESSURES ARE TOO LOW!!!
#3Author of original report
Thu, March 06, 2014
The Main issue was is that we were lead to believe that the windows that would be installed in our home would be made by you-FACTORY DIRECT!!! And this is NOT the case. On your website you say that factory direct is mis a misleading term.
Here is your EXACT verbiage!!!!
I looked up “factory direct” on Wikipedia and here is what I found:
“Disintermediation initiated by consumers is often the result of high market transparency, in that buyers are aware of supply prices direct from the manufacturer. Buyers bypass the middlemen (wholesalers and retailers) to buy directly from the manufacturer, and pay less. Buyers can alternatively elect to purchase from wholesalers. Often, a business-to-consumer electronic commerce (B2C) company functions as the bridge between buyer and manufacturer.”
That clears it up, right?
When it comes to the purchase of replacement windows, factory direct means different things to different people.
You see, some Central Florida replacement window companies who install replacement windows buy their windows from a local depot. The depot is the one who gets their windows for resale directly from the factory, but if you get your windows and they came through a dealer who bought them through a depot who bought them from the factory, that’s not even close to factory direct.
IF YOUR HAVING CWS MAKE YOUR WINDOWS TO SELL IN SOUTH FLORIDA SINCE YOURS DOESNT HAVE A HIGH ENOUGH DESIGN PRESSURE RATIONG TO QUALIFY THEN ARE YOU FACTORY DIRECT!!!!
Not according to your website, And this is what your PEOPLE are pitching!!!!!!
NewSouth
Tampa,Florida,
Fact Corrections for NewSouth Window
#3REBUTTAL Owner of company
Thu, February 27, 2014
Dear Mr. Monahan,
We saw your report and want to set the record straight as there are a couple of facts that you have wrong:
We apologize for the negative encounter you had with Greg from the Boca Raton office. We actually appreciate the feedback and are happy to clear up any confusion.
NewSouth is a Florida window manufacturing facility that occupies 75,000 square feet of manufacturing space in Tampa, Florida. We manufacture thousands of windows each month, all specifically for the Florida climate.
The 2 impact window series are named the NewSouth iVantage 9000 and the NewSouth iVantage 4000. Both of these NewSouth window series have passed the rigors of the Miami-Dade’s HVHZ (high velocity hurricane zone) testing, proving that our windows are indeed suitable and approved for South Florida.
You will see our information on floridabuilding.org. FloridaBuilding.org is the official state listing of Florida products and supercedes the Miami Dade or any city/county listing in the state of Florida. However we are currently looking into why we are not listed on the Miami-Dade site.
Here are our Florida Product Numbers that Show Miami-Dade’s HVHZ approvals :
NewSouth Window 9000:
16851.1, 16851.2, 16842.1, 16842.2, 16852.2, 16852.2
NewSouth Window 4000:
16068.5, 16068.6, 15368.7, 15368.8, 15054.8, 15054.9
Additionally, NewSouth does partner with CWS in Ocala for specific applications, and we are proud of this association. While we do manufacture the majority of our windows and doors, we do partner with several other manufacturers for products including, entry doors, differing window styles, and certain applications depending on the situation.
We actually do have a private label program with CWS for our commercial/wholesale division, named Doers Window Mfg. This is a common relationship in American industry. However, the window is not different. CWS actually offers private labels for many dealers. Greg most likely confused our internal divisions, and should have been more professional. Again, we apologize.
So the bottom line, no “BS” to quote you, though we could have done a better job with our communication. We sincerely wish you well on your window project. While there are many fine window companies in South Florida, there are only a few that are factory direct to the public.
Feel free to contact NewSouth Window CEO, Dan Ochstein or President Earl Rahn for more information at our corporate office 813-626-6000.
Sincerely,
NewSouth Window Solutions