Complaint Review: New South Windows Solutions

New South Windows Solutions has very poor customer service and defective products.  I purchased 6 impact windows and a front door with sidelights.  The windows failed the county inspection for various reasons and it took many months to get a response from the company.  All six windows that were initially installed were defective.  Finally after many months of ignored phone calls I was able to get them to come out and replace the windows.  When the service tech arrived and installed the new one's, it was noted that those too were defective (bowed on tip and sides).  After more weeks of trying to get resolution they finally ordered new windows.  Hopefully these won't be defective too.  

The front door was also installed with side lights.  The door was improperly installed and leaked under the threshold.  After many attempts at trying to get them to fix it I had to resort to filing a complaint with the state licensing board who came out and saw all the issues personaly. New South continues to delay and make excuses before finally comming out to service the door.  It was removed and resealed and now looks terrible from all the handling and the door is loose on it's frame to the point you can see daylight when the door is closed.  

This company has poor quality products that are defective right out of the factory.  Their own rep told me they have quality control problems.  Not only is the product of poor quality but the service is terrible if you can even get them to come out and honor the contract.  The warranty looks good on paper but they do not honor it.  I reccomend looking for somehwhere else and save yourself a lot of headach.  This is a dishonest company that does not care about it's clients or the quality of the product they sell.