New York Pass New York City Pass Leisure Pass Group, 25 Soho Square, London, W1D 3QR I bought passes for New York City for April 2020 . With the covid shut down we were unable to use the passes. They won't do a refund. New York City New York
In January of 2020 I purchased $751 dollars of their city passes for bus transportation and passes into 4 exhibits in New York for a scheduled trip in April of 2020. I reserved early as our trip was planned for Easter Week. This trip was with me and my Grandsons.
Covid hit in March and all of our plans were cancelled. When I notified City Pass that I wanted a refund they said I was just past the 90 day policy they have. I explained that I would never rebook the trip as with the unrest in NYC I would not take responsibility for my Grandkids in that City.
I really feel they ripped me off by refusing to refund my money and they won't let me sell the passes and transfer them to someone else. So I am out of $751.00.