Newcalc Promised refund 3 times and still none Sherman Oaks, California
This document describes my experience with NewCalc (the vendor) and provides an argument for why I believe Capital One should dispute this transaction. This argument describes how Stephen, the NewCalc representative, fraudulently convinced me he would provide a refund and then progressively pushed back the refund date. The most condemning evidence against NewCalc is the fact that they shipped the calculator 5 days after they agreed to provide a refund. The following is a timeline detailing my experience with NewCalc.
On April 6, 2009, I ordered a calculator from Stephen at NewCalc after talking with him on the phone and was assured it would "ship quickly". I ordered the calculator for the PE exam I was to take on April 24.
April 21: I emailed Stephen asking to cancel my order and issue a refund because the calculator had not arrived in time to be of use in the PE exam.
April 22: Stephen replied to my email stating that the calculator may have already been shipped. He agreed to check the shipping status and provide a refund if the calculator did not arrive in the "next day or two."
April 24: I took the exam without the calculator ever arriving
April 30: I received a shipping notification (tracking # 9101128882300693975080) from PayPal stating the calculator was shipped on April 29, 2009 despite my request to cancel the order one week earlier.
May 8: I received the calculator from USPS (tracking # 9101128882300693975080)
May 11: I attempted to contact Stephen via email requesting information on how to return the calculator; however, Stephen never replied. Finally I got a hold of Stephen via telephone and obtained the return address.
June 17: I shipped the calculator (tracking #23050270000170297449 ) to the address provided.
June 19: USPS attempted to deliver the package and left a notice. USPS subsequently shipped the package back to me and lost it in the process.
July 18: I emailed Stephen inquiring why the package was not picked up.
July 22: Stephen replied asking if I would like a refund or replacement.
July 23: I emailed Stephen specifying that I would like a refund.
Sept 22: I emailed Stephen inquiring why the refund had not been issued.
Sept 28: Stephen replied requesting that I return the calculator before issuing a refund.
Sept 28: I emailed Stephen and re-explained the history of the transaction including the failure of NewCalc to pick up the package.
Sept 29: Stephen replied recanting his offer to provide a refund and suggested that I contact the postal service.
October 5: Stephen emailed again stating that he would give us a refund if the tracking number was valid. Again I provided it
Still no refund, just broken promises. Buyers Beware!!!
1 Updates & Rebuttals
newcalc
Sherman Oaks,California,
United States of America
Response to complaint
#2REBUTTAL Owner of company
Thu, March 25, 2010
Some of the facts described in this complaint are not accurate. The buyer was promised a refund, but that refund was contingent upon the item being returned. The item was not returned (although the buyer claims to have returned it and also claimed that the item was mailed back but we did not receive it) Our policy is that we provide exchange of merchandise upon return, although in this case we did agree to a refund. The refund was not issued because the item was never returned. This buyer also filed complaints with Paypal which were rejected because they could not provide any evidence that the item was returned. Newcalc