Newegg Commerce, Inc Newegg Refused refund for broken computer sent City of Industry California
Bought a computer from them. Arrived not working, contacted customer support and it was determined the GPU video output was not working. They gave me an option to have it refunded or replaced and I choice to have it replaced and sent that computer back to them. The second computer came in and also did not work for the same reason so I had that sent back and choose the refund this time.
They initially sent my refund but a month and a half later recharged me for the computer without contacting me and have not sent the money back after I contacted them asking for the refund.
After doing research online, it seems this is a very common scam they are running on people and I have reported them with the BBB (which could not get a response from Newegg), the FTC, and my states atorney general. I am also working with my credit card company to get a refund.