Newegg Inc. newegg.com Zero Website Consumer Credit Card Protection And Zero Action to Return Company Funds After Fraudulent Website Credit Card Charge Transaction Internet
On 10/29/2013 a fraudulent credit charge was made thru the Newegg.com website using our company credit card under a fraudulent Newegg account and a hushmail.com email address. We caught the transaction made against our card, reported it promptly to Newegg.com and the delivery/transaction was cancelled. 11 days later and after Newegg.com has received their merchandise back, they have stilled failed to reverse the charges back to our credit card.
In our efforts to reach out them about the matter we have received very poor to non-existent customer service in return. Since they now have their merchandise and our money it is as if they don't care.
1 Updates & Rebuttals
Newegg_Support
Whittier,California,
Newegg
#2UPDATE Employee
Mon, November 11, 2013
Dear Valued Customer,
We apologize for the inconvenience that you have experienced with Newegg. Please know that it certainly was not our intention for you to be inconvenienced or dissatisfied with our services in any way regarding this matter.
We will be glad to look into this. Can you please email us the information for this transaction (no credit card numbers please) at wecare@newegg.com? We will do everything can to resolve this to your satisfaction.
We look forward to hearing from you.
Best regards,
Newegg Support