Complaint Review: News Max

Our company paid News Max $6000 up front for banner ad advertising on their website.  We were being charged a certain amount for each person that viewed our ad (impression), however our ads were not being seen on the site.  When I brought the issue to Wayne Boyd's (sales guy) attention, he stated in an email that it was do to a programing issue on their end (pop-up blocker).  He still charged us for about $1400 worth of advertising that was not seen by anyone (still leaving an unused balance of around $4600 according to News Max).  I informed him that I wanted to cancel the service and get a refund for the full $6000.  He refused.  I told him I would call my bank and he said to go ahead.  I called my bank and issued a chargeback.  News Max lied to the bank and claimed that we had used up all $6000 of our advertising funds.  Unfortunately, I missed the response deadline by one day and lost the chargeback ability.  To date News Max has not refunded our $6000.  I plan on taking them to court to recover our money.  I warn any company thinking about advertising with News Max as they acted very dishonestly with me and with our company.  Shame on News Max!