Complaint Review: Newton cryptocurrency

I have etransfer $500 to Newton from my bank and Newton won't process this transaction thus leaving my money in their hands. Once your funds leave your bank should you require a refund then you must get it from the company itself. I was made to jump through many unexpected hoops and after I complied with all of this I haven't heard anything from them. My money is still with Newton. I asked for a refund but now they have stopped communication with me.