Complaint Review: Nexon America Inc.

Nexon America's Billing Department suddenly blocked my account for no reason, accused me of having NX refunded from Credit Card payments, despite me personally never owning a Credit Card, and intend to keep it banned until I pay the fine. They gave no name, no identity, not even the credit card number that was used.

Earlier I had obediently contacted the email the site suggested upon seeing my blocked account notice, and I was replied with this shocking message that I owed refunded NX in cash, and needed to pay the fines in order to reinstate my account. I was also given vague transaction IDs as little proof to these unknown transactions. 

These IDs, constructed of capitalized letters and numbers, show a fine beside them and aren't clickable, and not hotlinked to any personal information of mine regarding the ban message. There is also no visible data of when these transactions occurred mentioned in this message. It was just received as a statement. Which leaves me at a loss of words, and shock. 

I have lost a very personal hard earned account because of this injustice from Nexon. From the start, I have obeyed Nexon's TOS and had been playing Mabinogi for 4 months now without issues or incidents towards its fellow customers or the staff. Recently I have heard this is continuing to plague other Nexon customers and has never been addressed to by the staff for several months, leaving users to grudgingly start a new account from scratch.