Complaint Review: Next Card

Company post Credit Guard fee monthly, that I did not sign up for .....

I was charged a credit guard fee of $19.95 per month for the past 18 months. I did not authorize or sign up for this service. I do all my banking with this company on the internet. The statements that show up on my internet account do not show the entire month only within a 7-10 day period so in the past months I had never noticed the charge. Next card offers alerts on line that can be set to alert if any charge is posted to my account and I reconcile that with my receipts, and I am notified by e-mail.

I have never recieved any email for these charges. When I was reviewing my bank staement last week I noticed the $19.95 charge. I pulled out my records and noticed it was charged every single month, yet I recieved no notification of these postings. I sent NextCard an e-mail stating I did not authorize this service, and that I wanted it to be canceled and that I wanted documnetation stating that I indeed requested this service.

They informed that the only way they will provide that information was for me to send them a supoena requesting such. I thought that to be rediculous, and it gave me the impression that they had something to hide, and that they must be doing it to other customents like myself.

Jim
Honolulu, Hawaii