Next Estate Communications,Green Dot Financial Network,Columbus Bank And Trust Company refused to cancel prepaid credit card application, refused refund, refuses to respond Los Angeles California
On Dec 24, 2005, using a seasonal cupon of Walgreens Pharmacy, I paid cash for a prepaid reloadable Green Dot MasterCard. It was necessary to put a minimum of $20 cash on the card even before it was received. The sale price of the card itself was $5. The sale waived the activation fee of $19.95.
Total paid at Walgreens Pharmacy: $25.00 cash
The phone call was made before the New Year 2006 to activate the card. The card never arrived in the mail.
On Feb 6, 2006 call was made and 'Fred' told me it was never activated, and since more than 30 days had passed, no refund would be issued. I protested. He said he would submit my report.
A check arrived for $5 at the end of February, 2006.
On March 2, 2006, call was made and 'Alvin' said that they would not be refunding my $20 cash, they intented to keep it to cover an activation fee.
A letter was sent to the PO Box address located on their website explaining what happened, and a copy of my receipt was mailed to them showing the discounted 19.95, and the sale price of the card.
Attached to the letter, I sent back the $5 check because it had already expired and was not cashable, and it was the wrong amount - - they need to send me $25.
AS of June 3, 2006 no card ever arrived, or was a card ever activated. No response has come from them and no explaination is given over the phone as to when they will refund my money.
Deb
Denton, Texas
U.S.A.