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Nextech Electronic Medical Record and Patient Managment Nextech, Tampa Florida, Kamal Majeed, Ph.D. CEO and President Never Asked For Upgrade, They Locked License & $19K For Years Unused Support They Will Unlock, Illegal Extortation Rip-Off tampa Florida
This story is almost what happened to the other provider, so it must be a trend. I went to transfer my server to more powerful computer, which I have done many times before and it automatically upgraded to their new software, without my prompting.
I notified Nextech, sales team and she said the only thing that they could do was to CHARGE me for the two years that I did not use their service contracts and then sell me an additional year. What??? They want me to pay for two years of service of which I did not use?????? I pulled out my contract and this does not state this anywhere in the contract that I have to pay for any years that I do not wish to employ their technical support.
So here are the emails.
The sales rep wrote:
I spoke with management and the best that we can offer you at this point would be 50% off of 2012, 50% off of 2013, and since it is already so late in the year, all of 2014. I have included all of the invoices for your review along with a credit card authorization form. The total of $15K down from $19K
I spoke with management and unfortunately we cannot activate support without a written authorization and signature from you. Management was however able to lower your down payment to $8,305 and the remainder to be split into 2 monthly payments ($3322 on 1/27/2014 and again on 2/27/2014).
In order to proceed please email or fax this credit card authorization back to me.