Nextel is a ripoff with Horrible Hold Times, Rude Reps & Non-Existent Company Officers. Reston, Virginia
Those of you using NEXTEL for phone/radio service better hope you never have an occasion to call their "customer care" department. If you do, pack a lunch and a razor because you'll get hungry on hold and before they answer, it'll be time to shave again!
I'm in charge of handling the Nextel phones (12 of them) for our small company, and everytime I have a question about their consistent billing errors, I dread the thought of having to call them. My average hold time is generally around 25 to 30 minutes, only to have my call answered by a drone-sounding employee who says they have to get back with me.
One of these days another company will offer a product similar to Nextel's and they will finally lose my business. In the meantime, my advice to others is watch 'em closely on your bills and rate plans. They are very consistent about over charging and even more consistent at dodging your calls. They even have a team of people in their Reston, VA office dedicated to shielding the top company officers from hearing from their customers!
STAY AWAY FROM NEXTEL! Sprint is coming out with radio/phone service soon!
B
San Antonio, Texas
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1 Updates & Rebuttals
Chris
Fairfax,Virginia,
Nextel needs help, agreed
#2Consumer Comment
Wed, October 02, 2002
I couldn't agree more, I've been a Nextel customer for several years. The radio service works well, in my opinion, cellular service is mediocre at best, lots of no signal areas, dropped calls and general bizarre phone behavior.
By far, my worst experience has been billing and service. You can stay on hold with this people for a long, long time. Then, when you finally get someone on after they were chewed out by the last happy customer, you will spend ten minutes explaining why your bill is wrong, then you will be transferred to someone else, who you can then explain it to again.
If you are lucky, you will only have to explain your situation three times. I've done it six times in one call believe it or not. Nextel is a classic case of right hand doesn't know what the left is doing, the big telco's are going to eat them alive soon, I am switching to Verizon and seem to be explaining myself once to them, I like that.