Complaint Review: Nextel-Sprint

Last December a phone on my Grandfathers account was to be terminated since it's contract was expired and the phone no longer needed, since that user had entered into his own contract with a different cell number.

Nextel agreed to disconnect that particular phone and terminate it, since last December the bill for that phone has jumped around ranging from $20 to $80 per month.

Now Nextel says that a new contract was signed extending that contract until December 2008, and that the user of the phone will have to pay to disconnect the service, when it was supposed to be terminated last year.

We have fought with them for a year on this issue, and yet there is another issue. On a different account(mine), a laptop card was purchased so that we might use our laptop away from our home. Nextel told us that we would see a $250 charge for the card and a $250 credit for the card on the same bill, but that the card would be free. That was in February 2006, I still have not received the credit of $250 (plus tax) and the card does not work right because it will not download the updates correctly.

Nextel's customer service has gone down the toilet since the mereger with Sprint. The representatives on the phone have acctually gotten to the point where they are yelling at us when they find out what the problem/account is. This is ridiculous. Being a consumer and a sales rep, I know that this behavior should not be allowed by any company. No Matter What.

Any help I can get to get these issues resolved would be wonderful. All I really want is the phone terminated with no charge, the bill credited for that phone, and the credit for my laptop card.

Abigail
scranton, Pennsylvania
U.S.A.