NFL GAME PASS gamepass.nfl.com No refunds after 7 day, No prorations, & can't remove credit card info from NFL website New York Internet
1. I mistakenly signed up for NFL GAMEPASS and did not catch the mistake until my first (of three) billings of $29.99 on August 20, 2017.
2. I tried to cancel but it was outside of NFL GAMEPASS' "free trial" period, so NFL GAMEPASS continued to bill me another two $29.99 amounts in or about September 20, 2017 and October 20, 2017.
3. I did not use the service - nor will I ever use it.
4. Accordingly, I am trying to remove my credit card information from the NFL GAMEPASS web site, now that I have paid for my $100. mistake, and the NFL GAMEPASS web site will not let me do so.
5. This is not OK and should not be allowed. See below screen shot taken from: https://gamepass.nfl.com/
6. My position is one should be able to delete or remove an online account as a result of unsatisfactory or unsavory experiences.
7. I have turned this over to the Washington State Attorney General’s office and they have offered to send it on to their “informal complaint resolution services offered by our Consumer Resource Center”.
1 Updates & Rebuttals
Steven
Olympia,Washington,
United States
Update to NFL Game Pass complaint to Washington State Attorney General's Office
#2Author of original report
Fri, November 03, 2017
Update to NFL Game Pass complaint to Washington State Attorney General's Office - after Washington State AG's involvement I received a rull refund.
Recommend others follow "Consumer Complaint" process to make this scam a matter of record. On top of that, you may get some or all of your money returned.