Complaint Review: NGOA - National Guns Owner Association

I purchased a couple of minor items from NGOA.  Targets which after several calls & forever finally came & some WOLF gun oil.

I did the option to purchase the second ounce of Wolf Oil.  Little did I know that when ordering the two ounce option you put yourslef into some kind of monthly agreement at $38.60 PER MONTH!  

Small enough for a consumer not to catch unless they carefully review their monthly statement!  I had reason to carefully look for something else & that's when I caught the three monthly charges of $38.60.

I spoke with Emily first & then Bob Thomas the manager this morning & all he will refund is the last of the three months they have charged me.  So, I'm out $77.20!  It wouldn't be so bad if I wasn't 64, on a fixed income, poor eyesite & disabled; all of which I explained to Bob!  Bob stated, "The information about the monthly charge if not canceled was right there!"

I said to Bob, you mean you would rather loose a customer than keep a customer over $77.20.  He responded with, "All I can offer you is one month @ $38.60.  I asked to talk with the general manager & Bob said that would be the owner & he doesn't take calls!

These heartless jerks would rather keep the $77.20 from someone, loose a customer & get slammed on the internet, than provide a customer a positive experience with their company.

Tripoli, WI