Complaint Review: Nice Toys

I purchased a set of china display stands that were not satisfactory for the purpose as advertised on the nicetoys.com website. After promptly returning the merchandise in the original packaging I received a very rude phone call informing me that returns were not accepted.

This policy may be legal due to the "click at your own risk fine print" pervasive on so many sites. I have learned from this mistake that "only pre-approved returns accepted" actually means NO RETURNS ACCEPTED--SHOP SOMEWHERE ELSE!

I mistakenly believed that if I did honest business with this company, it would respond in kind. Instead, Nice Toys chose to enforce its strictest policies that are intended to prevent unscrupulous shoppers from returning used merchandise. This may be legal, but it is extremely poor customer service to treat every customer as the worst case example.

The acrylic plate holders I returned were never used and were returned in perfect condition. I would have accepted an exchange for a more appropriate item or store credit, but Nice Toys refused to make exception to their "treat all customers as criminals" policy.

I lost $38.69 for the mistake of doing business with this company. I hope this message can help other prospective customers avoid the same rip off.

E
Chicago, Illinois
U.S.A.