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Nicor Advanced Energy/ Nicor Solutions Worked for this company its a huge scam, you will NOT save money or get any price protection they will rip you off Geneva Illinois
I worked for this company as a Customer Service/ Sales Representative. Avoid doing business with this company at all costs, it is the biggest legal scam I have ever seen. Nicor advanced energy is NOT Nicor gas, they try to make the website and the billing appear the same but when you deal with Advanced energy you are dealing with a different company. Never fill out any cards they send you in the mail, never turn on your gas through white fence or any other online service provider, you will be ripped off. The sad part about this was that the majority of the customers were elderly men and women who were very confused. Many lived in one or two bedroom condos and pay $200.00 gas bills in the summer even though they have only used about $8.00-$12.00 worth of gas. The worse case I personally dealt with was someone who went through there bills and figured out they over paid by $12,000 over the course of four years. I had to quit working for this company I had too much compassion and I could no longer continue ripping off customers. Stick with regular Nicor, never change to Nicor advanced No matter what special they have going on you will lose.
Jim xxxxxxx
Crest HIll, Illinois
U.S.A.
7 Updates & Rebuttals
Jl1219
Aurora,Illinois,
U.S.A.
Definitely a ripoff
#8Consumer Comment
Tue, July 12, 2011
I received a letter from NAE offering a quote to see how much money I could save. I figured getting a quote couldn't hurt, and sent in the request. I received notification from them in the mail as to what my new monthly rate would be. Since it was considerably higher than what I had been paying on Nicor's budget plan (where you pay the same rate each month to average out your high and low usage periods), I called NAE to decline their service. They refused to let me decline, informing me that requesting the rate was signing on with the service. I asked where they got the numbers to determine my monthly payment, and they quoted me falsified information (stated that, during the past year I had been required to pay an additional lump sum because my budget payments weren't enough, when, in fact, I'd never paid a lump sum and my monthly budget payments had gone down just a few months prior). When I challenged them on that, they swore up and down that I must just be "confused" about my billing history.
It took a few months of threatening to sue and threatening to give all of my documentation on their fraud to every reporter in the Chicago area before they finally emailed me that they would, "as a goodwill gesture" be refunding me my unused funds, and reverting my account to Nicor for servicing.
So, don't give up, you can get your money back and get out of their plan, but you need to be persistant and aggressive to do so.
woodstock jr
Woodstock,Illinois,
Virgin Islands (US)
Didn't buy their LINE!
#8Consumer Comment
Fri, November 19, 2010
I did my homework prior to calling in to see if it was worth investigating today. I added up my last 12 months of bills and called for a fixed price quote. I spent just under $1,160 in the previous 12 months and also had a few of those 'questionable' estimated readings during a rate change per therm period but they would have only amounted to $5-7 differences on $150-250 bills. They wanted $134.00 per month($1608/yr.), no adjustment at the end up or down like a old honest 'Budget' system. This is indeed lucrative profiteering on behalf of this public utility and CUB should be investigating. They don't disclose the consumer downside unless pushed and represent it as a 'budgeting tool' suggesting it adjusts at the end positive or negative. I am sorry but I don't think paying almost 43% more is a financially sound idea for anyone.
cher
naperville,Illinois,
United States of America
write letters
#8Consumer Suggestion
Mon, December 21, 2009
When I had a problem with cramming on my phone bill I ended up writing everyone I could think of. I wrote letters of complaint to the BBB, Il Commerce Commission, Il Att General, even the Post Office (because I received my phone bill through the mail. )
I think it was the letter to the IL Att General that finally got the problem resolved.
Hondaddy
Schaumburg,Illinois,
U.S.A.
Unsupported rhetoric?
#8Consumer Comment
Sun, June 14, 2009
I came here to research my problem. Lo and behold, there is a problem.
I apparently have made a deal with 2 companies. My bank statement shows a payment for the amount negotiated in April $105. Then $70 in May (or .052/therm)
Then there is a charge Nicoradven for $129 in May. I don't just give money away.
So here is some support for your rhetoric!
I will be at my bank Monday at 9am to find out how these people got to direct bill me(EFT).
I'm very thankful that I keep and file all my documents. Don't ever give up your ability to recieve a paper hard copy of all transactions. Too many businesses are trying to cheap out with an email you can print out. Those can be manipulated. But when you have the original document the company sent you, prosecutors and district attorneys find these legit.
I'm hoping this is a clerical error. But I smell a rat
Lkerk
Chicago,Illinois,
U.S.A.
Unsupported rhetoric
#8Consumer Comment
Wed, May 27, 2009
I came here looking for real information on this, but only found this unsupported rhetoric and accusation. I'm hardly defending them, but your "rip off report" is not based on any real facts that I can use. There's a clear disclaimer on the whitefence website for Nicor Advanced Energy and there are NAE competitors that offer the same service.
What is it about NAE's service that's not as good as its competitors??? It would have been helpful to hear from folks on that, rather than why you supposedly don't work there any more.
Bigdaddystopka
Westmont,Illinois,
U.S.A.
Old Employes, Any Words of Advice?
#8Consumer Comment
Tue, March 03, 2009
For all of us consumers who have been over-charged, ripped off.....who have proof of this, how do we get these bills off of our credit? I have a lease PROVING I was living somewhere else when charges were incurred, but they just don't give a crap....I want to buy a home, this, almost $1300 bill, is really interfering, I'm so frustrated, I have jumped through all of their hoops, their requests to no avail, not 1 dang thing has been done!!
Any words of advice, can I talk to somebody that truly cares and would help me? Or is everyone there evil and a liar?
HELP
Steve,
Westmont, IL
Jose Gonzalez
Chicago,Illinois,
U.S.A.
So true
#8UPDATE Employee
Thu, September 04, 2008
Sadly I am also an employee of IBT / Nicor Advanced Energy, and it's true the company is built on compulsive lying. I was hired on pure lies; they told me that if I joined the team all they cared about was helping customers and offering great plans that benefit them and no telemarketing, so I quit my old job with hopes of better pay and a good commission.
Now I know better, we have a sales quota we must meet or we risk getting paid poorly, we have to do telemarketing as well and we take a class in rapport (selling to customers unconsciously), we also get low quality scores if we don't try to shove these plans on to customers which also affects our pay. Our motto is present on every call.
If you read this and have to connect your gas, PLEASE do not use IBT Connections or Nicor Advanced energy THEY WILL RIP YOU OFF. Use Nicor Gas since they ARE regulated by the Commerce Commission, Nicor Advanced Energy is NOT regulated by the Commerce Commission; they can charge more without getting in legal trouble.