Complaint Review: Nike Direct

Bought Nike Shox shoes from this legit looking internet store three months ago. They emailed me and told me they had no more in stock then proceeded to refuse to refund my money. Here's a sample of the emails I received from them:

Dear friend, Good day

Sorry to tell u that we have not the shoes u order, can u pls change a shoes, can u pls email us which shoes u like ,ple email us.  We have many styles of shoes; pls check our web again to see which shoes u like, So that we can deal the order

Wait your soon reply

Dora

Web: www.nikedirect.net

... very unprofessional, illiterate... where are these people? China? I have received more than 10 emails like this.. asking me to change the shoes. Every time I ask for a refund, I have not received a refund.