ninenewyork.com ellie kay nine new york 9chelsea.com Ellie Kay Nine New York ninenewyork.com vacation rentals are scammers New York, New York
Ninenewyork.com is the latest incarnation of 9Chelsea.com, run by the same scammers.
You do whatever you feel like you need to do. I have no knowledge of what youre talking about. Did you read our cancellation policy? Theres no one else here at the moment to address your matter.
These are the useless directives that I received from the individual who identified herself as Ellie Kay, the property manager of 9 Chelsea (now known as Nine New York) based in Broadway, New York when I called her to find out why she had charged us an additional $700 after our cancellation.
This was after our email conversations with her to get our initial deposit back. In our earlier attempts to reach her, she had been wholly unresponsive, and when we called her out for the poor customer service, she went nuts. She accused us of lying and said that no part of our initial refund would be returned to us, despite the cancellation policy stating 50% of the deposit would be returned.
After we complained about her not following their own cancellation policy, she made the credit card charge of $700 without authorization.
We have also filed complaints with the New York Department of Consumer Affairs regarding this incident of fraud and have left negative reviews on TripAdvisor.com, an online destination for travellers and alerted others to 9 Chelseas scam.
Interestingly after the online attention, 9 Chelsea then took their website down,and changed their name to Nine New York. This action indicated they were aware that they were committing fraud and were going into damage control.
It is disgusting that Ellie Kay, ninenewyork.com are still trying to hide their illegal actions.
6 Updates & Rebuttals
alex
United States of AmericaWHAT A DISGRACE ELLIE KAY
#7Author of original report
Tue, December 06, 2011
What an abusive little Grinch you are.
There is no place for you in the service industry or any other on this planet.
JenniferN
United States of AmericaAMY YU & CRISTINA BRIONES Decit, petty Worthless
#7General Comment
Tue, December 06, 2011
Brainless Amy Yu. Your down payment was Charged on your consent. How did we get your payment in first place? Miserable you.
Go read your E mail confirmation sent. its 31 days. Moronic.
It was already processed by rental Agent and paid to owner legitimately.
This could have solved amiably, We give people full refunds despite the last minute cancellation, when nice. try to work things work out. But - You were just piss & moan, immature and Straight up nasty rude.
I have terminated my job with them for better, and Amy Yu- I sincerely wish you to someday become an adult.
next time with lies, will upload your ori face.
alex
United States of AmericaJenniferN is Ellie Kay
#7Author of original report
Mon, December 05, 2011
By They, you mean YOU.
# 1 You made reservation with them, Correct?
In good faith, not to have our credit card siphoned of $700.
# 2 You canceled the reservation last minute.
It was 3 weeks prior, which under the cancellation policy made known to us is a 50% refund.
# 3 They followed their contract and You did not.
You DID NOT follow the contract. You then took money out of our credit card illegally.
# 4 You are accusing of what? Its their policy. Take some responsibility.
YOU are being accused of THEFT. How about YOU take some responsibility.
# 5 Grow up
Posing as a Consumer? Really? I think someone needs to look in the mirror.
JenniferN
United States of AmericaAMY YU & CRISTINA BRIONES
#7General Comment
Sat, December 03, 2011
So if they are actual registered business in NYC, what do you mean they scammed you?
# 1 You made reservation with them, Correct?
# 2 You canceled the reservation last minute.
# 3 They followed their contract and You did not.
# 4 You are accusing of what? Its their policy. Take some responsibility.
# 5 Grow up
Robert
Buffalo,New York,
USA
Some information that might help.
#7Consumer Comment
Sat, December 03, 2011
It would appear that they DID change their website. The newer website was created on November, 23, 2011 and the owner is hidden by a proxy registrant (RED FLAG #1)
Registrant:
Domains by Proxy, Inc.
DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: NINENEWYORK.COM
Created on: 23-Nov-11
Expires on: 23-Nov-13
Last Updated on: 26-Nov-11
It appears that they were so quick to make a new website that they didn't bother to change the name in their Terms of Service. http://www.ninenewyork.com/Pages/Terms.aspx Here's an example: "9chelsea is not responsible for accidents, delays, losses, change of itinary, change of rates or any other damages. 9chelsea or it's employees are not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through 9chelsea."
I could not find the their BUSINESS NAME or OFFICE ADDRESS anywhere on the ninenewyork.com website! (RED FLAGS #2 and #3.)
However, they are registered with the NY State Secretary of State. The contact information for DOS service is below:
Selected Entity Name: 9CHELSEA, INC.
Selected Entity Status Information
Current Entity Name: 9CHELSEA, INC.
Initial DOS Filing Date: MARCH
18, 2011
County: NEW YORK
Jurisdiction: NEW YORK
Entity Type: DOMESTIC BUSINESS CORPORATION
Current Entity Status: ACTIVE
Selected Entity Address Information
DOS Process
(Address to which DOS will mail process if accepted on behalf of the entity)
9CHELSEA, INC.
303 WEST 42ND STREET
STE 504
NEW YORK, NEW YORK, 10036
Registered Agent
NONE
Elisa M
brooklyn,New York,
United States of America
ninenewyork.com Legitimate Great Place
#7Consumer Comment
Fri, December 02, 2011
Excellent reviews on:
http://www.homeaway.com/vacation-rental/p192527
http://www.homeaway.com/vacation-rental/p249308