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Nino D'Arena Hair Salon Rip-off ruined my hair & called security when I complained Toronto Ontario
I needed a new look for an upcoming event at my first real job. No salon had room, so, when a stylist at Nino D'Arena offered to see me immediately, I said yes.
I told the stylist that I needed a colour somewhat similar to my natural one (light brown) and a trim. The stylist agreed. I specifically told him not to layer my hair, to do a blunt cut instead because I wanted a really low maintenence haircut.
After putting the dye on, he put me under one of those big over-the-head dryers for a few minutes. He pushed my head so far in, my hair got caught. I told him this before he removed the dryer. He nodded and then proceeded to rip my hair out of the dryer. After washing off the dye (my hair was now a light brown with platinum streaks), he cut my hair.
I can only assume the hair on the back of my head was shredded because he proceeded to give me a "Jennifer Aniston 5 years ago" haircut. When my hair dried I looked like an Aniston wannabe. But I figured it was better than nothing. After all, it must be "low-maintenance" since I had asked for a simple cut.
The next day (a Saturday), after washing my hair, I found it had turned a weird orange colour, instead of the light brown I had left the salon with the day before. I also could not make my "low-maintenance" haircut do anything no matter how hard I tried.
I went back to Nino D'Arena on the Monday to complain. I spoke to the manager who tried to tell me that A) my hair was orange when I left on Friday and B)no haircut is really low maintenance and it was normal to have to spend half and hour and a bottle of hairspray to get your hair to behave.
A friend of the stylist who did my hair stood up to the manager and told him that my hair must have changed colour over the weekend and offered to fix it for me.
So he did, at least the colour, I was stuck with the bad cut. Except he got it wrong too, leaving me looking very goth with very dark brown hair. (Also, the steaks were now only on the top of my hiar and they had turned kind of grey with the dark dye. And the new stylist drenched the back of my shirt when he washed out the dye.)
He assured me that most of the colour would wash out that night in the shower, leaving me with light brown hair (and grey streaks! Lovely!) It didn't wash out. (Surprise!!!!)
I went back the next day (a Tuesday) and asked to speak to the manager again. I tiold him that I didn't want ALL my money back (I had paid $200), but I felt that I deserved at least $150. The manager laughed and told me no one could please me. It certainly wasn't his fault.
I then asked for his name (so I could start action against him). He refused to give it to me and told me to get off his property. He then THREW (yes, threw! It hit me in the face) a business card at me and told me to leave or he'd call security. Which he then proceeded to do.
I waited around 10 minutes for security to arrive (they never did) while he verbally abused me. I was running out of time (I was on my lunch break) so I finally left. My brother is a security guard and he went back the next day to get the guy's name (he got it...I'll ask him what it was and print it here. Also, the first guy who messed up my hair was Tony) Do not go to these people!
The owner is very disturbed and runs a bad business. It's not as if I got the cut and colour I came in for and then wasn't happy. He ruined my hair (the stress of 2 dye jobs in 3 days caused much of it to break and a bunch to fall out.) Please be warned. I am telling everyone I know. The only reason I didn't sue was the pictures I took of my hair didn't turn out so I couldn't prove it in court.
Livia
Toronto, Ontario
Canada
2 Updates & Rebuttals
S
Mississauga,Ontario,
Canada
One more customer ripped-off
#3Consumer Comment
Wed, April 21, 2004
I visited Nino D'Arena salon in Erin Mills Town Centre about two years ago, and I can recall the bad experience I had there. I made my appointment with a senior stylist, and showed up at the right time, showed him the style I wanted, and he proceeded to tell me that my hair wasn't the right type to suit the style. I figured, "hey, he should know what he is doing, since I am paying $50 for this haircut." As he was cutting it, one of the associated started to joke around with the stylist, telling him stuff by the lines of "the haircut is a joke and I(customer) could do it myself". I thought that was pretty rude, although I myself was losing faith in this stylist, the job felt rushed and the service was not personalized at all. Fast forward to a few hours later, I decided I would make some adjustments to my hair, and a few cuts here,there, and EVERYWHERE, my hair very much resembled the hair I wanted in the first place. In conclusion, I will never pay $50 for any service that Nino D'Arena offers, either I will cut my own hair or I will go to a more trusted salon, such as Salon Park Avenue that has MUCH BETTER service for a much better price.
Lisa
Toronto,Ontario,
Canada
Client makes false accusations on reputable salon
#3UPDATE Employee
Wed, March 10, 2004
This report contains many lies and false accusations. It seems to me that you have a bad reputation considering the fact every salon turned you down. We have many top trained stylists at our salon and the fact that we've been in Eaton Centre since the early 1980's proves something about our reputation in Toronto.
It is actually humurous how you talk about hair like your the professional. I think you should cut your own hair since you know so much.We did not earn a high reputation by "shredding" client's heads. You seem to love to exxagerate and create attention. Also there is no Tony who works at this salon. If it was such a terrible experience why did you only ask for a fraction of the service cost refunded. Two brown color applications does not cause hair to fall out. Why would a manufacturer create a product like that? Do you use the right products? Because some shampoos cause colors to fade. Its also kind of funny on how the pictures didn't turn out. You are making stories to get a free service and now you want retribution because you spent $200. Next time I suggest to do your own hair or go to a lower class salon.