Complaint Review: Nintendo

200 dollars worth of Virutal Console games not given back to me after buying new black wii even after thier customer support told me it was possible:

I've had a Wii since the moment they came out; I bought one on the midnight release in Nov. of 2006.  Since then MANY games have been purchased for the console, wiiware, and virtual console.  As well as being a fan since the NES days (still have all of my Nintendo systems from the past) I was more of a fan than ever.  When the new black Wii was announced I knew I was going to buy one.  Since I don't understand "Terms and Agreements" I called Nintendo customer support to find out if purchasing one would be possible.  I specifically asked about selling my old one to go towards the new black one and I was told after being put on hold just to "call when you get the new Wii."  "And I will be able to get my games?"  "Yes, just call us back."

Apparently operators aren't trained to know Nintendo's policies because I know now that would never happen.  Why would somebody give away 200 dollars worth of Virtual Console games for a different color Wii?  Nobody.  Not even me.  I thought, "Its fine, Nintendo's customer support is the best in the industry.  They'll fix this for a customer loyal as me."  Wrong.  After speaking to numerous people they seemed to dodge the fact that I was lied to, as if they think I'm lying.  I have no reason to lie, I just want what I've paid for twice already: the actual game cart and the download the first time. 

Nope, nope, nope.  Policy is policy.  They tell me there isn't ANYTHING they could do, but I know that's a lie.  The content is a digital download not one of a kind software.  How about sending my console in and adding them?  Its not that they couldnt do it, its against policy.  And this is where the loop begins: "We can't do anything without the old console."  But, I realized that I never would've been in this situation if Nintendo's customer support was properly trained or at least care enough to forward the call to somebody who did know.  If I was told correctly I would've never bought a new Wii, I would still have my games, and I would still be happy.  Thanks Nintendo.

Microsoft isn't even as bad as this.  Nintendo has it's money, nothing else matters anymore... not even their own mistakes.