Nirvana Store I ordered merchandise and I have not received it and I get auto response and no response from seller
I ordered merchandise on December 13th, I paid for it, It entered shipping. For more than a month it has sat in Los Angeles and has not moved. I live in Canada and the company offers shipping abroad. When I inquire about why my merchandise has not arrived they send me an email that I need to call my Canadian post office and so I did.
They of course have no record of the package attempting to enter Canada as it is still in Los Angeles according to tracking. They make zero effort on their end to investigate and have now sent me the same email three times telling me to call Canadian customs.
I have asked for a refund or for my merchandise. It has been more than six days and I have received no response.