Nissan Headquaters, Garry Lecthe Nissan- Frankston Sump plug not replaced after oil change by Nissan Frankston Service department. Major rip off as was still charged full price for the service and without my car for over a month. Frankston Nissan Victoria Australia
Purchased my Nissan Pulsar Q in Feb 2003. It has had faulty oxygen sensors, faulty electrics, faulty interior lights, faulty callipers. I have been charged for numerous headlights and the brakes to be redone when the reason was a result of faulty parts.
Each time something has had to be fixed the car has had to go back several times as the job is never done propably. Nearly 3 years on I am still complaining about my brakes and have been since they have supposedly fixed them. The electrics are still not fixed as occasionally the hazard lights come on and will not turn off. Cannot get the spare key to start the car either.
At its last service Frankston Nissan forgot to replace the sump plug after the oil change.. I was left stranded on the hume highway for the day with very little help.. I had to organise a hire car myself and get myself to destination. It took 6 weeks for the car to be fixed and was promised a brand new engine. When I picked up the car it was not going like it used to and when I said something I was told that it was because it was not a new engine.. I had to get very angry to get any information on the engine.
The car still had to go back for more adjustments and once again I had mentioned the brakes.
It has now been about 2 weeks since my last visit to Nissan Frankston. My brakes are still not right and still sound like they are metal onto metal.
My car has never felt safe.
Initially I had taken it back 3 times when I first got it has the steering was all out.It took 3 goes for them to fix it.. It had faulty steering.
I also noticed early on into owning my new car that it had never passed a pre purchase inspection.. Now I understand why.. it could never had passed with the way the steering was and the interior light also did not work from day one.
The car has also really bad wind noise that supposedely I was going to be contacted about once they could work out how to fix it. 3 years on , not a word. They had also removed my wind shield. and to this day they have never given it back.
Val Davis at Nissan headquaters who is the warranty knome lady has just said what a predicament!!! and you have bad luck. They do not care and are not willing to help. Everything is in the too hard basket.
There is no justice for the consumer.. I have had to take so much time off work because of their errors and I spent 2 years consuming nearly twice as much fuel due to faulty oxygen sensors, wasted fuel going back and forth to Nissan Frankston som many times. The amount of money in phone calls and loss of income due to time taken off and not to mention the stress and pressure of not being able to get to work.
All the service staff at Nissan tell me to get rid of my car because it can never be fixed because it is a lemon and it was built at 5 to 5 on a Friday. They have even tried to sell me another car.. They must think I am stupid!!!
If the service department can see that the car is a lemon why can't Nissan take responsability for the faulty vehicle. Every other business takes responsability when they sell something faulty, so why is Nissan so good that they dont need to?!!!
Marie
Chelsea
Australia
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