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Nissan Of Elk Grove, Elk Grove Nissan, For Any Auto Group, ForAnyAuto Group Bait and Switch, Deceptive Sales Technique, Internet Price Lying, Manager Intimidation Elk Grove California
We were looking for a new Altima Coupe, and contacted several dealers in our area. One of the first dealers to respond with a price was Nissan Of Elk Grove. Their price was much lower than other dealers, so I emailed back asking for them to verify the equipment in the Altima quote. I included a list of the equipment (same list that went out with my original email asking for a price), and asked if the Coupe was in his inventory right then. The Internet Guy came back with assurances that we were indeed talking about the same vehicle, and that it was on their lot at Elk Grove Nissan. He told me that these are hard to get cars, and that I was lucky to find my color and options at such a low price. I agreed (although knowing that there were several similar Altimas in the area), and made an appointment to come in with my wife in two days. He told me that he could not hold the vehicle, and that another store wanted him to trade them a different car for the Coupe I wanted. He said it would be best for me to put down a refundable deposit to hold the car unless I could come in right then to get it. After talking with my wife, we decided to go by and see the car, maybe drive it, and if everything was right, buy it right then. When we got there, a greasy guy that smelled like cigarettes greeted us with the opening line, "Ready to get out of that junker?" Unfortunately for him, we were not trading my wife's car and were offended by the assertion that our beloved Vovlo (a 2002 with 48k miles, by the way) was a "junker". We blew him off and asked for the Internet Guy (who we were swapping emails with) to take a test drive. Cigarette Guy mumbled something and sauntered off, presumably to fetch the Internet Guy. My wife suggested we walk the lot while we waited for him, and see if we could find that car. No luck. When we asked a salesman in the back of the lot (New Guy) about the Altima Coupes, he walked us straight to them, and pointed out that the options and color we wanted (and got a price on) was not on their lot at all. Just then the Sales Floor Manager came out and told us the Internet Guy was gone for the day, but that Cigarette Guy would be happy to help us. We felt much more comfortable with New Guy, so we told the manager that we would be happy to work with him, but that our car was not there anyway. He said, "Your car? These are MY cars. If you want it to be your car, you have to drive it first." I chuckled thinking he was joking, but he was serious. Then I told him that we were working with Internet Guy and had a price and a car that is not there, and he said, "Oh, you're internet?" And then he just walked away. We chased him down to ask about the options and price we were quoted, and he spun around and puffed out his chest. "Do you want the price you want, or the options you want. Because you can't get both. Unless you want used. For New at that price, these are ones you can have," he said, waiving his hand towards the cars we had just seen. We left immediately, confused and annoyed, got home and sent an email to Internet Guy. He responded back immediately by phone. He claimed that he had been in the store all afternoon, and that no one had contacted him to let him know that we were there. I mentioned the options/price debacle and he told me that he had meant to tell us that the car would be traded FROM another dealer not TO another dealer. We complained about the manager, and he told us that we were not the first people to be treated like that. He wouldn't tell me where the car was, so we called Nissan corporation to help us find the car. They sent us to a different dealer who had our car on his lot. We bought the car that day, for more than Elk Gross Nissan quoted, but MUCH less stress and zero run-around. No one should be treated like that, I spent alot of money on that car and expect to treated fairly and respectfully. I wrote a letter to the owner and send a copy addressed to the Sales Floor Manager, no response. Well, that's not true, we still get junk mail and spam from them all the time....
Brad xxxx
Felton, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
The Foranyauto Group
Elk Grove,California,
U.S.A.
Nissan Of Elk Grove, Elk Grove Nissan, For Any Auto Group, ForAnyAuto Group
#2UPDATE Employee
Wed, November 05, 2008
Your side of the story;
As stated in the consumer complaint, they did not make an appointment with the internet manager they were working with. One of the important things our prospects don't realize is that it is crucial to work with the individual you have communicated with. Not all employees at our dealerships have access to the email communication or phone conversations that have taken place.
Dealer Trades are a normal practice in our industry, as customer have specific wants and needs when it comes to spending their hard earned money on a vehicle.
That being said, your experience was completely unacceptable, and we have made some changes in our staff to ensure that our customers receive the best attention and treatment.
As the owners assistant, and Client Relations Manager, I did not have any notice of a letter regarding this incident. We are very pro-active in resolving our customers concerns and work with each member of our team in trainging, using specific examples like the letter you had referenced. If it is possible I would like to have a copy of that letter for future meetings.
Positive references showing that you have a good reputation;
We have been actively rated by our clients on a third party website called DEALER RATER. This site is not run by the dealership, and allows customers to rate their experience. We have 125 Reviews and are rated at a 4.4 out of 5. The link to the site is http://www.dealerrater.com/dealer/Nissan-of-Elk-Grove-review-10069/. Don't take our word for it, see what others have to say.
An explanation that you believe the report is not accurate in some way:
As for the title of this report filed "Bait and Switch, Deceptive Sales Technique, Internet Price Lying, Manager Intimidation" - There was no Bait and Switch, No Lying, and unfortunately, and very poor treatment by the Sales Manager, no intimidation that I can percieve from this.
Contact information for people to reach you if they want more information;
Please contact me at 916-405-5137 to discuss this matter further, or if you are a prospective client, I urge you to read the opinions of 125 other people before making a decison on where to conduct your business.
Very best regards,
Amy Rothenberger
PS.
I did some research for a "Brad" in our internet leads and hope that I located the correct customer. It looks as if there are no emails from you regarding this experience. It seems the majority of communication was via telephone.
The initial lead we recieved from Brad was for a New 2008 Nissan Altima Sedan SL. The lead was generated from a form the customer filled out on Cars.com.
Our internet manager quoted a vehicle that matched the exact one emailed over from cars.com. The notes in the system show it was on an ordered vehicle.
We are so sorry to this entire ordeal and wish you and your wife the best with your Nissan Altima. If this file I located is incorrect, or if your lead was under a different name, please let me know so I can continue to research what went wrong.