Complaint Review: Nissan of Garden City. Bait & Switch

Buyer Beware!!! Bait and Switch!!! I made an appointment with internet manager Monica Curbelo at 1 Pm on 2/12/13 When I arrived I asked for her at the front desk. She was paged and a moment later a salesmen Freddy Roman greeted me. I told him I was waiting for Monica. He stated that she gets Nissan internet leads and he was the salesmen assigned to me. I know that salespersons often try to steal one anothers customers, but I agreed to have him help me.

 I knew something wasn't right when he had no idea what vehicle I came in for. I told him a 2012 Nissan Pathfinder LE in dark grey. He came back about 10 minutes later saying he couldn't find it. It could have sold already. In front of Freddy I found the vehicle on my smartphone with the  Stock #: UN22939. He said he would get the key and meet me outside. After 10 minutes I walked back in the dealership to find Freddy joking with two other sales guys. I said what happened? With key in hand he went outside and brought me the Pathfinder. Folks, what happened next made my blood boil. The Pathfinder he brought  not even close to what was shown online. Freddy argued with me that was it. I said look at the list of features online and the ones on the window of the vehicle. No leather, no navigation, no moon roof, no nothing. He said I guess they made a mistake but I do have a white one with what your looking for, for only $29,000

I lost it. I demanded to talk to Monica. He repeated several times that she does not even work in the building.  Monica confirmed the appointment the night before and told me she personally saw the vehicle and it was beautiful. All lies! The vehicle Freddy brought out was a mess. Damage on the driver side door. The seats were all stained, the interior was disgusting.   Scratches everywhere. It looked like a family with kids drove cross country and returned it dirty.

 I left furious and in the parking lot I call Monica at the phone she called me on. She answered, I told her what happened and asked where she was? Monica was in the dealership the whole time. I asked repeatedly why she lied to me about the Pathfinder and its condition and why Freddy to my face told me she didn't work in the building. All she said was Freddy would never say that.

Please do not waste your time with these clowns. The salespeople are all standing around like its a place to hangout. The worst experience I have had with a dealership. FYI the vehicle is still listed on there website. I guess to bait and switch another customer. Nissan of Garden City Truly Unprofessional.