Complaint Review: Nitrous Enterprises LLC

Nitrous Enterprises designs, manufactures, and distributes aftermarket parts for trucks and SUVs. The issues with Nitrous Enterprises go beyond complaints of just another company with questionable business practices, but to serious safety concerns as well. Should their products fail, they could be the cause of injury or death not only to the occupants of the Nitrous Enteprises-equipped vehicle, but also to anyone nearby when the failure occurs.

The issues revolve around the following:

1. Quality problems: Lopsided spacers lift kits, uneven spacers lift kits, no skill at casting materials, questionable materials, possible cracking materials, rusty "stainless steel" material, shipping "grade 2" bolts when they advertised grade 5 (for the top plate of the front spacers - DEFINATELY don't wan't "grade 2" in there), relocating rear shocks to a non-reinforced location within the truck, etc.

2. Delivery time problems: Order your kit, pay for your kit, who knows when you'll get it. This was for supposidly finished kits, all testing done, selling the final product, supposidly in stock.

3. Lying to customers about delivery time problems: Continual lying to customers about delivery. Say they've shipped them when they haven't. Goes on for months if you let it. They do appear to have refunded the money of those who have asked and have not received their kits.

4. Secretly putting down the competition problems: Want to compare your product to the competition? No problem. That's not the Nitrous Enterprises way though. They have created multiple accounts (or had friends do it) on multiple forums to attempt to tear down the competition and draw business to themselves.

5. Creating multiple screen names to make themselves look better: Like the multiple accounts to discredit the competition, even more accounts to make Nitrous Enterprises look better than it really is.

6. Creating fake pictures of a non-existing product: Their photoshop skills are pathetic. This one was kind of sad.

7. Much, much, more.....

I believe in second chances. However, my negative opinions of Nitrous Enterprises were compounded upon seeing that they responded to the initial barrage of complaints with uncaring arrogance. They would admit absolutely no wrong doing until the evidence was so overwhelming as to be ridiculous. And even then, there was no remorse in their apologies. My initial positive impression of this young startup company has turned completely around.

I believe that Nitrous Enterprises has and is producing defective products that could endanger people's lives. Not just the lives of the people using the products, but the lives anyone nearby if those products should fail.

This is all documented in detail at www.buyerbeware.ws.

Michael
Fontana, California
U.S.A.