Complaint Review: nivash hair enteprises

I ordered hair from nivash enterprises on 5/24/17 after conversation i decided to make a leap. Now i am not new when it comes to raw hair however i saw that they had deep curly which is hair to come by/ So i ordered my hair took a week. The seller at the time kept me updated and made me feel comfortable. I was very estatic upon recieving my hair it smelt wonderful looked lovely everything was amazing. Now, this is where the bad part happens i wash the hair not once but twice and the hair was very striny at the ends. The curl pattern had loosened not to mention i could see through the hair.

If you are familiar with raw indian hair especially curly you know that you are not supposed to see through the ends. I weighed the hair and guess what it came out to? 2 oz of hair at first I was like well maybe I weighed it wrong nope! I had a fellow friend weigh it as well still barely 2 oz. I proved this to the vendor by adding another bundle to the scale and guess what it came out to ....... 3.7 oz. So i contacted one of the employees and told him what the issue was, he tried to say i had said it was fulll but, i said that the hair is thin and i should not have to put two bundles on a weight scale to get 4 oz of hair.

Now the manger had contacted me and said the situaiton was going to be rectfied and I got the run around. I contacted the owner, at this point im furous because, youre clearly reading my messages and acting like I am uneduucated about raw hair. So They offered me 1 bundle of 14 in waxy hair when i spent 500 dollars with the company. No it is not alot of money however, with alot of indian vendors if your order is not 15k$ worth then they dont take your order seriously. Do NOT waste your money on this company!!!!!