Complaint Review: No Cost Auto Glass Repair

been in autoglass awhile and it is kinda funny that you dont know what a C&D is but you "shut down" a company for a day with one. Also....never ever in all my years heard of a chip repair that makes cracks go away....as someone who does glass you should know that once glass is broke/cut/chipped or cracked then thats it....no way to "repair" it or make it magically disappear. And yes it was kind of funny that you bring up the fact you drive a $92k car but dont know what a C&D is.

First, It shouldn't matter if the car is a Lamborghini or a Volkswagen, everyone should expect the same service and a quality repair. Continually bringing up the fact that it is a $92,000.00 BMW makes you look pathetic. People with real wealth and influence never feel the need to say such things. Second, it is a $50.00 repair on an already broken windshield. Sure, maybe they did a shoddy repair, but I know from experience there a many mitigating factors to a good repair. Ie. Bullseyes are easily repaired and virtually disappear, whereas star type breaks are difficult to repair and visually can only be improved anywhere from 20 to 80 percent. This website is dedicated to warning of true scams that may be damaging to the public. It is not for losers who have a disagreement with a company and cannot resolve things because they are more inclined to threaten and intimidate. Your claim has no merit in my opinion and you need to get on with your pathetic life.

I'm also a former employee of NCAGR. Still have the shirt in my closet to prove it. I worked for the company for a week. ONE WEEK. I think I had a total of 16 customers that whole time. I personally was not a technician; I was the girl behind the desk doing the insurance verification. If most people who are offered the repair think it's sketchy, they're probably right.

Yes, they taught us how to do it with a dremel tool, a clamp, and a tube of laminate. The guy who taught us how to do it--the guy who supposedly got the owner started on the company--was my age. I'm 23. That should have been my first clue.

Our paychecks came in the mail through a temp agency I'd never even heard of. I tried to get back in contact with the guy who was running my paycheck a couple months later because I was looking for work again, and apparently he'd been let go. Second clue.

What I want to know is this: how can you get that big without a business license in the first place? Do you know how easy it is to get one??? I have one! Even companies that ARE scams generally have a business license--if nothing else, for tax purposes and to cover their back end!

Folks, just do yourself a favor, and if you need some kind of repair on your car--CALL YOUR INSURANCE COMPANY!

I also had my windshield repaired by No Cost Auto Glass Repair and I could not be happier.  I am so grateful to them for repairing my windshield. It would have cost me about $900.00 to replace the windshield on my Mercedes. It took only about 20 minutes and I have to try hard to find where the damage was. My insurance company (Geico) waved the deductible, so it didn't cost me a dime. I researched the process and the company and found everything to be totally legit. I am in no way trying to dispute this complaint or say it is not valid, I have no knowledge of it or any details other than what is here, I am just sharing my experience. I have and will again recommend them to anyone.  They were great as far as I am concerned.

 Ok. If your wondering where I have been or if I have gone away I havn't. I'm a busy person & this is not something high on my list of things to do.

 This does not mean your off the hook. I have time this week & next week to get everything together to take you to court.

 You offered me my $50 back through John @ the Bureau. He informed you it would take more than just refunding my $50 because your reps flat out lied to me to get the repair.

 I know the owner reads this so here is what I'm going to do. You have my name & address on the reciept. Everything is still the same. My deductible was $250 & I paid you $50 to make my windshield irrepairable.

 This chip would have came out just fine if you had used a legit method of repair. John whom you also spoke with let me know I have an open & shut case on you. All I have to do is go pay the $30 or whatever it is to take you to small claims.

 They made you stop touching cars because you were not allowed to touch them. This is your choice now how you would like to handle this. There is 2 routes we can take & the ball is in your court.

 You can send me a total of $300 via registered mail & I should recieve this within the next 2 weeks or I will just take you to court & than you will also have court fees plus wasted time on top of the $300 .

 You know I do not make false threats & I will follow through. You know, I know, & even John @ the bureau knows if I take you to court I will win. You have no defense whatsoever even if you hire a lawyer.

 If you send me my $300 registered mail, which is all documented I paid out. I will leave you alone on here & shut this case plain & simple. I'm not trying to make money off you or take you on a ride of any kind. I just want what I had to pay for you mess up. Deductible $250 Your "repair" $50 .

 If I have to take you to court I will be posting every step of it here so the public sees it. This is your call. I will give you until June 7th which is 2 weeks away. If I have not recieved $300 via registered mail by June 7th 2010 I will be seeing you in court in the near future without a doubt.

You folks are mis-stating a legal term. It's not Cease and Assist. It's "Cease and Desist".

What ever happened to the Cease and Assist order?  Is this company still in business?

 Well to my knowledge alot of you employees reading this are out of work today due to a cease & assist order delivered to the kids @ Corona "No Cost Auto Glass Scam" .

 You have your boss to thank for being out of work until he registers w/ the bureau of automotive repair.

 Most people are ignorant to this scam. This guy is not the only one doing this, they are all over the country. I was sold the safelite procedure at minimum. This is why I bitched when I seen the repair method.

 Your windshield won't turn into a crack but it will look just as bad as the day it happened.  $19 more & an appointment w/ safelite & this would have never happened.

 I would have had a proper repair & not a cheap fix which ruins the chance of ever getting a real repair. The reason these places get away w/ this is because most people sell their car before replacing a windshield.

 You wouldn't even know you were selling an irrepairable windshield on your car unless you tried to go have it done right. I bet the new owner of a 3-4 year old car wouldn't appreciate it.

 I told you I would post every move of your company online for all to see. Today you recieved a cease & assist order. I wonder how many victims will be able to avoid you until you get your paper work together ? Eveyday your not working is a windshield saved & somebody will actually have the oppurtunity to get it done right.

 I don't wan't your $50 bucks lmao. Nice Try. I want my $250 deductible + the $50 I gave your company. Unless you don't think I will take you to court over it. We can go that route too. I have gone this far.

 The bureau said w/ my amount of knowledge & cooperation there will eventually be new guidelines for this crap your selling.  I'm going all the way with this not just to shut you down but to stop this scam from happening everywhere.

 You will need actual equipment & technicians & not high school kids. The laws are going to clutch down on this whole industy of chip repair because of your bad move. It's not about the money son. It is what you are actually doing to peoples cars infront of them & they never know you just vandalized their car unless they try to have it done the right way.

 I told you I have done glass all my life w/ the exception of auto glass. I knew what a proper repair was & was told you would drill & inject then harden. You smeared slapped a sticker on & held fire to it lol. A glass man like myself is not going to let you get away w/ that.

 I wonder how much you will lose now ? Don't ya wish ya just made things right that one time instead of trying to con your way out of it ?

 The way you described the joke of what they call a repair I didn't even recieve. There was no dremol whatsoever.

 The kid skipped any part of drilling or even poking a hole. He literally smeared this crap on my windshield & put that little cover on top of the chip.

 Than outcomes their most expensive peice of equipment. "The 99 cent BIC"

 He was holding that thing inside the windshield moving it back & forth like he was doing something. LMAO

 The Bureau called me again Thursday cause the guy on the case was out for 10 days. He told me he recieved my faxes but the "No Cost Auto Glass Ripoff" receipt didn't fax over clear enough cause of their color ink they used to make my receipt.

 I will be hand delivering all of the original paper work to the Bureau on Monday. The guy told me they have already indicted themselves.

 The owner really picked the wrong guy on the wrong day to mess with.

 He thinks he is some type of "con man". I wish you guys could hear how he was trying every angle on the phone with me trying to talk his way out of it. It was actually pathetic.

 Coming from Vegas I have had to deal w/ the best con artists around. This guy is a sad excuse for a wannabe con artist.

 If I were you I would check the labor laws. I couldn't imagine working for a place like this. I'm willing to bet something wasn't right w/ how he paid you. Guranteed this guy probably ripped you off for some money.

 If I were you, since you worked there. Now that you know this is a 100% illegal operation & were unfairly compensated for your work you should report him to OSHA.

 OSHA is the last place any company wants to end up on their bad side. I don't know what you went through but I could only imagine.

 www.osha.gov

This company is a joke. The only training that they provide to the techs is a quick demo of how to use a dremol drill to poke a hole in the chip and then squeeze a little juice into it, slap a piece of plastic over it and wait 30 seconds then scrape it off. thats it. Also, they don't pay thier techs anything but minimum wage unless they can do at least 10 to 15 cars a day. When I first started working for them it was clearly stated that your pay would be minimum wage plus commision for work done. Never did see a commision check. Then it was either minimum wage or commision. Need a day off for any reason, find your own coverage or you don't get it. What is up with that. They have a very high turn around rate with employees because they lie and do not respect the people that work for them. They do so called training classes that basically is a waste of time. The lighter that you mentioned is not part of the traing that they give you, its a afterthought that you have to pick up on but doesn't really work all that well. The owner expects everyone to grovel to him because he is "better than everyone".

 Who on Earth comes to RipOff Report to leave a good review ? LMMFAO

 Only the owner of the company defending itself. Like I said. Did you think America is that dumb ?

 Do you really think America is that stupid ? You claim to have been doing this for about 8 months. Why is it right after a complaint is made that a positive review rolls through ?

 This is a fake review posted by the owner to save the face of his scam. I'm not going to start dropping names of people I know at the carwash where you run your little shifty operation out of however, know all I have to do is make a call & can start listing almost all of your unsatisfied customers.

 Would you like to explain the situation where you had to replace an $1100 Prius windshield ?

 Your method of repair will not help the appearance of a chip whatsoever. You do not drill out the chip. You do not inject lamination, you smear it on. You do not harden the laminate w/ a UV light, instead you hold a ciggarette lighter where you smeared the cheap laminate.

 Look here son. So you know who your talking to. I have been doing commercial & residential glass for 16 yrs. My family has been doing it for 30+ yrs. I may not have ever done auto glass however my very own mother use to work for Harmon. I'm sure you heard of them.

 In other words you cannot BS me. Anyone who has read this please look at the photo I listed at the top. That is how they repair a windshield. Would you be happy with that ?

 Just so people know. It is 100% impossible w/ your method of repair to fix the appearance of a windshield chip. With no injection this means no laminate gets into the cracks. You cannot smear laminate into a chip, the chip must be drilled 1st to allow the laminate to fill in the cracks via injection not fingers.

 Than instead of a UV light to harden the laminate your guy pulls out a ciggarette lighter. LMAO

 I hope you keep trying to make yourself look good. Everytime you reply to me it puts this posting higher up on the google search engine. If you type in "No Cost Auto Glass Repair" in the search engine this is now in the top 5 results for the search.

 Unlike you my friend I have knowledge about glass, alot. That is why I asked your reps that sold me this service if they used the same procedure as Safelite which they assured me they did. The girl behind the $20 booth you have set up in the back of the carwash by the bathrooms lol. She went as far as to tell me that you guys usually do them w/ a better result than safelite.

 Look at the picture folks. Would you call that a repair ?

I went to a car wash in Huntington Beach back in September and a tech from No Cost Auto Glass Repair approached me to repair the big chip in my windshield.  I actually had two chips, the other much smaller, and he offered to repair them both. 

I was already really concerned about the bigger one because it "spidered out" when a rock hit it and I was afraid it would spread before I had a chance to get it repaired.  I have a new Lexus so I was not happy about having a crack in the windshield already.

I visited the customer service rep inside and had her contact my insurance company to verify coverage.  I had no out of pocket costs and the tech sealed the chips in a matter of minutes.  The appearance of the larger crack is still there but I don't care because it prevents me from having to repair the entire windshield, plus it didn't cost me anything. 

Since then I haven't had any evidence of the cracks spreading. It was quick and simple. I paid nothing and gained a lot.  My experience was great! 

 Today everything was faxed over to John @ the Automotive Bureau. 1st off I will call you a flat out liar. Your punk kid of a manager told me he wouldn't even attempt to fix my car. This was right after I asked him if he was going to use a BIC lighter to do so.

 That is why I said I didn't wan't you touching my car & I never used profanity, not once.  Let's break you down for what you really are. Since you would like to lie & put curse words in peoples' mouths'.

 1st off I'm professional in anything that I do unlike yourself. Really you guys deserved alot more than one cuss word. I never used any but for arguement sake I will take the blame on that one just to give you a boost.

 When you smear this 8 dollar laminate on someones' windshield for $50 do you tell them that they will never ever be able to get a proper windshield repair done ?

 Are you going to sit here and tell everyone that a windshield chip is not visually repairable ? I quote this in your last post. "Depending on the age of the chip we have seen some chips appearance look 60% to 80% better than before."

 Your method of repair is smearing some laminate on a chip & heating it w/ a cigarrette lighter. This is how my repair was done. Why on your website does it show a technician using the proper equipment to do a windshield repair ? Why doesn't it show a 20yr old kid w/ a BIC lighter ?

 Your reps assured me they use the same procedure as Safelite to repair a windshield. Safelite drills out your chip, injects it w/ laminate, than holds a UV light to it to harden the injected laminate. This is the procedure I was sold.

 Why did I walk out & find a kid burning my windshield to harden up some Auto Zone laminate out of a tube ? There was no drilling, no injection, or a UV light. Why ?

 Let's say I drove a junker. I can get almost any windshield installed for $89 . Why in the hell would someone pay you $50 to stop a chip from spreading ? Who wants to file a claim w/ their insurance & still be left w/ a chip as ugly as the day it happened ?

 The picture of my chipped windshield was after your repair. I took that picture 5 mins after hanging up w/ you on the phone. Would anyone call that any percentage better looking ? You know there is no improvement in the appearance of the windshield after you smear the lammy on. So why do you advertise it ?

  Why don't you have a licence in Clark Co Nevada ?

 Others may be fooled but that is not a business licence from Simi Valley.

 You must possess a licence in whatever county your working out of. Why are you only screaming about Simi Valley ?

 You are not allowed to work under the licence of the carwash. To do windshield repair you must posess a licence.

 What your doing is chip spreading prevention. Why don't you sell your service as exactly that ? Why are you calling this a repair when it is clearly not ?

 Just so everyone knows what your doing I can explain it really quick.....If you have a chip in your windshield & you do not care about the appearance of it you can go to Auto Zone & buy an 8 dollar tube of laminate. Smear it on your chip, heat it, your done. Chip is still ugly as all hell but it won't run.

 That is exactly what you do to your customers, fooling them or their insurance company into paying you 50 bucks for something a 6 yr old can do. This again is not a repair. It is "crack prevention".

 I bet you would lose 9 of 10 people if you were honest & made sure the customer knew that once you do your little smearing of goo that they will never be able to repair their' glass properly.

 I havn't even started w/ Nevada yet. California is going to shut you down. What are you going to do when an undercover investigator rolls through your operation w/ a chipped windshield & your reps sell him the Safelite procedure like they did me ?

 Do you think he will be ok w/ your method of repair ? LMMFAO

 Why don't you tell everyone here what you told me on the phone about the diffrence in the equipment Safelite uses vs the equipment you use ?

 Remember telling me how a BIC lighter does the same thing their UV light does ? If a BIC does the same job why would they have the UV light ? Why wouldn't they just use BICs like you ?

 Why was my chip not drilled ?

 Why was there no injection & just a tube of laminate some kid was smearing on w/ his fingers ?

 You should just walk away from this website. It is just making you look worse & worse. Your scam's days are numbered & you know it. I can't wait untill they press charges & you will be paying me what I had to lay out of my pocket.

As stated in our last rebuttal, we have helped thousands of customers save money, not to mention what we have done to help save the environment.  My company will not make personal attacks on anyone, but will defend itself at all cost.  Per The Department of Consumer Affairs Bureau Of Automotive Repair http://autorepair.ca.gov/02_IndustryActivities/01_GettingLicensed/02_shops/01b_ARD--First-timeApplicants.html under step one you are not required to have a ARD for a business that A business that performs ONLY minor maintenance services to motor vehicles however our attorney advised us to apply for a Business License in every city anyway.  The city of Corona has told us we do not need one because of the zoning of the carwash.  However the City of Simi Valley has taken our application and issued a license (see attached).  Our attorneys will be researching this on Tuesday to MAKE sure all is clear with the City Of Corona.  If for any reason there are any misunderstanding, we will take whatever action that is needed to fix the problem.

We offer a lifetime warranty which is given to all our customer and we stand by that warranty.  The warranty states the repair is guaranteed not to spread for as long as you own the car or we will credit you towards a new replacement.

In the case of this customer his chip did not spread (as show is his picture) but we offered to repair again or refund and both were refused.  We were told to say the %$^& away from his vehicle.

We were able to save over 100 windshields this weekend, with NO customer complaints.  We are very proud of the thousands of customers we have helped and the 120 plus people we have employed in these uncertain times.  All our employees are bonded and Insured.

We invite you to visit our Corona location at anytime to see the tremendous value we provide for our customers.

Please fill free to visit our company website www.nocostautoglass.com or call us with any questions you may have.

 I was under the impression that they were going to properly drilll out the hole & fill it w/ laminate which fills in the cracks making a chip in your windshield barely visible. This technology has been around for years. It is a quick & easy fix w/out having to replace a windshield.

 There is also the hooptie windshield repair they sell at Auto Zone for 8 bucks which you just smear on your window & heat it & this does not help w/ the appearance of the chip.

 The guy I talked to about the repair assured me they use the same procedure as Safelite Auto Glass. So after dealing w/ the paper work I come out to my car to find them smearing that Auto Zone laminate on my window which is why I started to complain.

 I did not know this would stop me from getting a proper windshield repair. They sold it as a proper windshield repair. A chip repair is no big deal, I have seen Safelite repair a window where you couldn't even find where the chip use to be. This is the service I was sold verbally by their reps & the same service shown on their website.

 The carwash also has a windshield repair guy onsite who is actually recommended. He was not there the day I got the "repair" done. I figured these reps who are dressed professional knew what they were doing. Boy was I wrong.

 However I already fixed my windshield & can move on, however this guy will have to deal w/ all this BS just cause he didn't wanna make things right. I would have settled if he paid my deductible but not now. Now he is exposed for having no licence to do business & this guy is not even allowed by law to touch your car.

 Thats exactly why Ripoff Report is here. Now people know about " No Cost Auto Glass Ripoff " .

Everything you report here may well be true, I don't know.  However, I still think it's strange that you would take a $95,000.00 car to a car wash to get fixed.  I just have a $26,000.00 Honda Acoord and I wouldn't do that.    

 I looked up your company both in California & Nevada. I find it very funny that you do not have a business licence anywhere. I called the Riverside County Business Licence Dept. I was lucky enough to get a supervisor.

 The gentleman looked up your company only to verify you do not have a licence of any kind. Further more your not allowed to operate under the licence of the carwash either. He strongly encouraged me to call The California Dept of Automotive Repair. This was the same day I spoke to you on the phone, too bad you didn't take me serious & fix your mess.

 I recieved a call this Thursday from the Bureau of Automotive Repair. They already have an investigation going on your company. He told me all I have to do is fax him over your receipt, my receipt from safelite saying the job was not done properly, & my receipt for the new windshield I had to put in which set me back $1500.

 He informed me that after I fax over the information that they will be able to go out & start making arrests. You know...cops, handcuffs, etc. I will be LMAO while your little scam gets smashed to pieces. This company is 100% illegal & the state of California is getting ready to come down on them hard w/ criminal charges.

 Me & the guy from the bureau were laughing at your website which shows a guy using proper equipment to repair a windshield. Your website don't show the untrained kid w/ a tube of laminate & a 99 cent BIC lighter LOL. I warned your 20yr old district manager & I warned you. Now I can rest at night knowing when this is all over I will have cost you 100 x's the aggravation & money you cost me.

 It seems I'm not the only one to report you as there is already an investigation. The guy let me know that after I fax him all my papers that criminal charges will be pressed & you will be held accountable. He strongly urged me to do this because so many people have to file a complaint. He kinda let me know that I was putting the last nail in the coffin for your No Cost Auto Glass Scam.

 In California YOU MUST possess your own licence to do windshield repair, you are NOT allowed to operate under someonelses' licence which you probably claim to do. Afterall you don't have a business licence of your own. If you do I challenge you to post the licence #. Anyone who don't believe me can call The California Dept of Automotive Repair Bureau or Riverside Co business licence dept, or any business licencing dept in SoCal. This place is 100% illegal & the state of California I'm helping to bring you down.

 I will have a big smile on my face when they inform me that you have been arrested. When those cuffs get to clicking as they go around your wrists I want you to think of me. You know my name, you know what your employee did to my BMW. I want you to know it was me who drove the nail in the coffin to get the state of California to come arrest you. Your not safe in Henderson Nv either. I have had to deal w/ the business licence bureau in Clark Co Nv myself. I know they are a pain. I will be sicking them on you Monday, the same day I fax over all my papers.

 You will wish that you just fixed my window. You know what your doing is vandalism by taking a 100% repairable windshield & making it irrepairable so you can get 50 bucks. Your whole outfit is shisty & know I will feel warm & fuzzy inside while your in the holding tank waiting on your bail. I warned you on the phone & you thought your were dealing w/ an idiot. So sorry for you but that was not the case. I knew just who to call & the remember I said this. "The State of California is shutting you down" Did you really think someone was going to let you get away w/ this on a newer 7 series BMW ?

 I gave you a chance to make it right & you thought you had all the sense to talk your way out of it. I would love to watch you defend yourself against this. I will post every move that is made & what happens against your company. What you don't realize son is that I'm from Las Vegas & I know just how to deal w/ your kind. Enjoy the happy days ahead w/ multiple licencing bureaus. California already wants to lock you up. The guy clearly said "Arrests".

 If you don't believe that they are investigating you & getting ready to arrest you. I encourage you to call the Bureau of Automotive Repair @ 951-782-4250 or you can fax them on the same line I will be faxing them @ 951-782-2309. Anyone reading this can call this number & they will tell you about your no licence havin self. Don't ya wish you just made things right that one time ? LOLOLOL have fun.

No Cost Auto Glass Repair is an Independent Glass repair company located in several Car Wash locations in Southern California.  An estimated 9 out of 10 customer have chips  in their windshield.  Should those chips turn into crack it will be a costly replacement for the customer not to mention the impact on the environment.   Studies has shown that extreme temperature, driving and fatigue will cause chips to spread quickly and customers will have to replace their windshield at that point.  With the average cost of a windshield being $500, customers with  high deductibles will have to pay out of pocket, this is where we can help.  Most insurance companies will pay to have your windshield repaired and waive your deductable.  Our primary goal is to seal the chip and keep it from spreading not to make the chip disappear.  Depending on the age of the chip we have seen some chips appearance look 60% to 80% better than before.  NCAGR offers a lifetime warranty.  If the repair spreads we will refund the cost of the repair towards a replacement.

NCAGR prides itself on customer service and saving the environment.  Last year 22,000,000 windshields were replaced in the USA and they all ended up in landfills, the average windshield takes 40 years to disintegrate.  In the last 6 months we have repaired 23,582 chips.  We are proud of your Car Wash partners by having the insight by allowing us to service their customers in turn making a MAJOR impact in the environment and saving them money.  99.9% of our customer see this as a great value and service.  Unfortunately there is the one person that wants to stop the success of a GREAT service. We have tried to speak to that person but he is someone that is unreasonable and continues to have his own agenda.  We are VERY transparent and hope you join our thousands of satisfied customers. This customer compliant came three months after service.  The point of our service is to keep the windshiled from cracking out and we have done so.