Complaint Review: Noble House Jewelry

Dear Donna,

I have been a customer of Noble House Jewelry for 15 years and I will never take my business else where. Im fortunate enough to own my a company that allows me to have the flexibility to shop where ever I choose. Bragging is not what I am doing right now, what I am trying to do is express my opinion about the ignorant remarks Donna S. said. My wife and my whole family shop at Noble House and Zoe has treated us amazing. I would recommend for anyone who lives in the greater Kansas City area to shop there. The stores motto is " The more you look, The better we look", which is completely true. At first when I started to look for rings I went in to see what selection Noble House had and I was impressed by what I saw. Not to mention this was when my company was first starting and I had minimal money to spend. So I looked at a couple rings and then left to go shop other stores. There was NO PLACE that could beat the prices of Noble House. I went back the next day and bought the ring for my wife, she fell in love the minute she saw it, and still wears it to this day!

Dear Donna S,

You obviously knew that there was no refunds and there could be no exchanges after you had the piece engraved. Also I know Zoe personally and she is a fair and a trustworthy person. Zoe say's to customers when they are having pieces worked on that it is not the stores responsibility and even has the customers sign a waiver. If you had the piece rhodium plated that is completely your fault because they tell you the metal will eventually rub off and will also be TARNISHED when worked on.

Also giving the store the name Pawn Shop is entirely false. The funny thing is they have one of the best and nicest selections in all of Kansas City. It's a shame that people have to degrade company's that really do help people and that are fair. If anyone is reading this trust me and at least go into Noble House and look around. The store is amazingly nice and big, the selection is phenomenal, the employees are comforting and not stuck up and the prices are the best yet. I WOULD RECOMMEND FOR ANYONE AND EVERY ONE TO AT LEAST CHECK OUT NOBLE HOUSE. Without a doubt it is the best jewelry store in town.

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.