nomorerack.com Ordered boots in November. Still don't have them. No refund. Internet
I placed an order for a pair of boots and some eye liner at nomorerack.com on November 28, 2012. I received the eye liner quickly but never received the boots.
In mid December, after sending an email with no response, I received a mass email blaming delays on some problem with customs. The email stated that I would receive my item by December 21st or it would be fully refunded.
December 21st came and went. I sent another email and got a response this time. It was a generic, we're sorry, we're just the middle man... blah, blah, blah... with no promise of resolution.
I made a call to the customer service center. A nice woman took my complaint and said that someone from corporate would notify me. I got an email from "Ruth" on January 2, 2013. She again promised a refund. She said it would take 5-7 business days. Now it is January 20th, and I still have no boots or refund.
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#2UPDATE Employee
Mon, January 21, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.