Nordyne Frigidaire Mis representationof warranty Sugar Land Missouri
I has a new HVAC installed in April 2014. It has a 10year warranty. It cost $6500 installed. The unit started to fail in July and completly went down in late August. The cause was poor material and the coil on the outside unit was cracked. The AC has been struggling for months ans should have been replaced as described in the warranty certificate. Unfortunately that is not what happenned. First Nordyne handles the warranty for Frigidaire. Only the installer can talk to the distributor or Nordyne. However they needed payment for the warrantied part up front from me the consumer. That's $795 that may or not be refunded. However I live in Houston at the height of the summer and the part will take 10 bussiness days or up to 2 weeks to arrive. However the distributor had the same HVAC in stock and could have easily done a swap without any problem. I had to pay an additional $850 for a temporary unit while waiting on the part. This is outrageous warranty practices and I will never buy any other product with the name Frigidaire on it. A lesson well learned - do not buy something has sensitive as an HVAC unless the manufacturer is local or the distributor carries parts.
In addition the installer gets paid $250 for his entire time, from removing the rental unit, taking apart the broken unit and replace the coil which is a rather lenghty project and reinstall and charge the unit. The consumer has to pay the difference. Outrageous practice. Anything else I would have owned could have been returned and replaced for something that expensive and only a little more than 3 months in operation.
2 Updates & Rebuttals
grisrenard
Sugar Land,Texas,
Did not cover shipping of the warrantied part, why????
#3Author of original report
Tue, September 16, 2014
It took 10 days for the part to get here and another 3 days to get a refund of the part. However I was still charged $108.25 for the shipment of the part. No explanation given, I contacted Nordyne and Coburn and they did not bother to respond. I am still out of the $850 for the temporary unit which I don't understand how they expect someone living in Houston to be without AC for 10 days. The unit should have been changed out since this was a major part. My opinion of Frigidaire and Nordyne handling of their warranty is the same - pathetic and I would never buy another Frigidaire or a product handled by Nordyne.
palutisk@nordyne.com
O'Fallon,Missouri,
Payment upfront is not typical.
#3UPDATE Employee
Mon, September 15, 2014
Unit in question (no identification provided) comes with extended PART coverage. Typically in the industry, the selling/installing contractor provides any labor & refrigerant for repairs in the first year from date of purchase. There is typically a seamless exchange of a warranted part (contractor handles exchange with the area distributor with whom he has an account). Appears in this unusual case the local chosen independent contractor is on a cash basis with the distributor necessitating upfront money for the failed part.
We are confident the appropriate credit/refund for the part via the local distributor will be fulfilled if it has not already. The NORDYNE warranty makes no adjustments for labor, refrigerant or loaner units.