Nordyne/tappan Groff's HVAC Inc. Deceptive labor rates on service work, warranty labor scam! Company was aware of inferior products that would require replacement and additional cost to customers. willow street, Pennsylvania
After spending nearly 8 thousand dollars for a new air conditioning unit, we are told that we will need to spend and additional $875.00 to replace a faulty coil unit after less that three years. The company has stated that they have had multiple units replaced because of bad coils from the OEM supplier Nordyne/Tappan. It appears that the contractor- Groff's HVAC LLC. has known of this problem and has since discontinued using this brand after replaceing bad coils that are under warranty but did not informed any of the customers prior to selling and installing these units. Groff's also has the deceptive practice of not informing customers on the hourly rates, but instead charging for a trip rate and then charges for each labor charge after they show up at your door. If you are one of these victims that has been scammed please speak out and stop this practice by both Tappan and Groff's of Willow Street, Pa.
2 Updates & Rebuttals
Bob
New providence ,Pennsylvania,
Update
#3Author of original report
Tue, May 20, 2014
This issue is still pending and has not been resolved. Groff's are very aware of the coil issues on the Tappam a/c units. They are not concerned about customer being forced to paying out hundreds if not thousands to repair the units that are faulty . Like most companies, bottom line is a priority! I will at least say that an effort is being made to correct this problem.
Groff's Htg, AC & Plumbing
Willow Street,Pennsylvania,
Facts vs. Fiction
#3UPDATE Employee ..inside information
Tue, May 20, 2014
It is unfortuante that misinformation is posted on the web which in turn requires a response to correct. It would have been much better if Bob would have collected the facts before posting this report. Here are the facts. First, Tappen did have a run of bad indoor coils. The issue of the bad coils became apparant several years after these coils were installed. When Tappen became aware of their coil problems, they redesign the coils and stood by their warranties. Groff's would never knowing install a defective product. No business who has been servicing their community for over 25 years, like Groffs, could employ such practices and still be in business. Second, Groff's do not have deceptive labor practices. In fact, we are quite transparent. When customers place their orginial service request, our CSR provides the customer the cost to get to their door. From that point on the on-site technician reviews the cost with the customer for the diagnosis and/or repair. In this case, Bob requested a break-down on the reqair cost... all this information was freely given to him. Bob was also given details on how the entire part warranty process will proceed and the strong possibility that some labor reimbursment could be forwarded to him. There was no deception at any point with this customer!