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  • Report:  #1017423

Complaint Review: Norm Thompson VIP Plus

Norm Thompson VIP Plus Deceptive unhelpfull refused refund Jessup, Pennsylvania

  • Reported By:
    Peterv — Sparks Nevada United States of America
  • Submitted:
    Wed, February 20, 2013
  • Updated:
    Wed, June 05, 2013
*REBUTTAL Individual responds: Response to report # 1017423 Norm Thompson VIP Plus *Consumer Comment: Given false information

Several months ago I purchased a pair of insulated insoles for my shoes from this company.  Somehow in the process they claim I signed up for something called VIP Plus.  The following month I found a $1.99 charge on my credit card which I disputed with my credit card company and figured that was the end of things.  Not so.  The next month I got a charge for $14.97 which I also disputed.  I called the Norm Thompson and was told I could cancel my membership but that they would not refund the charges. 

Everyone should be wary about this company and it's hardline policy.  I believe I in fact did not sign up for VIP Plus (I'm relatively savvy about this sort of scam) so the only other assumptions I can make are that I made an error, they signed me up against my instructions, or it was somewhere in the fine print or an otherwise non-obvious decline offer check box.  We'll see how it plays out but you all should be warned that this company plays hard ball and has no interest in providing superior customer service.

I'll be sticking with Amazon or similar reliable sellers in the future.

2 Updates & Rebuttals

Sherry

Shelton,
Washington,

Given false information

#3Consumer Comment

Wed, June 05, 2013

I bought a shirt for my spouse to replace one that got bleached and they did the same thing to me. checked my visa and saw the charge for 1.99 and then 14.97. Called three different numbers before I got someone that could help. They said I signed up for this VIP thing. I don't remember doing that. He said I had to cancel within 30days. We live in AZ and were traveling back to WA. I never got any mail from them. I don't get mail in AZ and nothing was in my Wa mail. He cancelled it but doesn't want to give me any credit back for the rest. I am going to protest the charge on my visa so we will see. I don't ever order from these people so don't need their vip stuff which is a 14.97 charge every month. This is terrible. Will never order from these people again.

sherry

arand

Middletown,
Connecticut,
United States of America

Response to report # 1017423 Norm Thompson VIP Plus

#3REBUTTAL Individual responds

Thu, February 21, 2013

I am sorry to hear of your difficulties with your Norm Thompson VIP PLUS membership, in regards to signing up and your cancel/refund request.

If you would contact us at Customerservice@normthompsonvipplus.com, we will be happy to look into this matter and resolve it to your satisfaction

Thank you

VIP PLUS Customer Service

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