North America Relocation Group Inc. Asked to be Paid in Full, Than Charge Credit Card again for an Additional Charge Ripoff Simi Valley California
Complaint Description: North American took an additional $450.00 from my Credit Card with out a written Authorization. Upon Selecting North American I was told to Pay in Full, for which I approved this amount to be taken from my credit card. Upon arrival of my Kitchen items, they took an additional amount of $450.00 with out my written approval they just took it. Upon arrival the items were damaged extensive, New Kitchen Aid Stainless Double Oven, front Control Panel broken off, New Gas Stove, Missing 3 Legs, Top of Double oven crushed in, New Stainless Steel Dishwasher Broken Carton and broken door. Missing New commerical Micro Wave SS Oven Gone. They sent a letter stating that they estimate @ .60 per pound or a refund of $125. But you must settle in good standing, they also cc: the BBB, wrong I called the BBB and they were blowing smoke. I have contacted the BBB and they said this company has an F rating, for which they have over 30 complaints still waiting for confirmation from this company. I called North American today, and they informed me, that they have not received a letter from the BBB, and still are offering me $ 125.00 to forget this complaint. I told Mariana that this would;d not be possible, as I must stop this type of abuse for me and other people. She said the Micro Wave is still missing and I must wait, I asked how long she said I have no Idea. Their company is continuing to fraud Customers across America and we need to Stop them. I am our well over the Settlement amount, this is not including my time to dispute this California Company that is allowed to Fraud its customers. Resolution Sought: The Money they took without Authorization from my Credit Card $450.00 In their contract calls for no more than 10% over charge, this would of been $125.00. The Correct weight of broken items, 562.00 pounds at their .60 cents per pound = $ 339.00 for damages. The replacement of the Kitchen Aid commercial series microwave, valued at over 1,500.00
Total Due Me $1,461.00 will to settle for, Good Luck... Do not use this company, they sound Nice, but they will take you for a ride in your wallet.
Caldwellusa
DeBary, Florida
U.S.A.
1 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
Not Much You Can Do
#2Consumer Comment
Wed, August 22, 2007
I don't know where you found this company, but I would suspect you found them on the internet. This is where most scam movers can be found and you were lured in by a low price. Obviously, this move cost you much more in real dollars than if you had gone with one of the major moving companies. Never find moving companies on the internet - bottom line. You can do research on a mover through the internet.... that's what the internet is good for in this case. The only way companies like this will be put out of business is when people stop using the internet to find a mover.
On top of this, you found a moving broker - they are the worst people you can deal with. They sold your move to a company you weren't aware of, never dealt with, never saw your stuff before the move, etc... You filled out an inventory sheet (which is something a professional moving company should do when they see your items), and you missed a few things that the moving company will claim never was on the list - hence the additional $450.00. Disputing the charge with the cc company will come back as a loser for you, I'm afraid.
At this point, there isn't much you can do. You made a lot of mistakes in finding these jerks and you got scammed by a mover who is protected by the courts through something called the Carmack Amendment and it prevents you from collecting on the types of things that happened to you. You can try settling for $230 (the difference between $125 and $339), but that's it. It's an expensive lesson to learn.......