Complaint Review: North American Bancard

Be very cautious if you decide to use North American Bancard to process your small business credit card sales. I somehow ended up with a three year contract, with which I was actually fine with.

I was the victim of a stolen identity/credit card fraud case about two months ago. All my credit cards and bank account numbers were changed. Due to that North American Bancard was unable to process my $10 monthly charge. North American Bancard did not send me one e-mail or letter stating that they were having a problem billing me. They just decided that I cancelled my contract and charged me the $370.00 calcellation fee. They could not figure out how to charge me the $10 monthly fee but they found a way to charge my business checking account the cancellation fee without my authorization.

I contacted them and they refused to help or negotiate in any way. You would think if your customer was a victim of identity theft you would figure out some resolution good for both parties. I was not trying to get out of my contract, I just wanted my contract reinstated.

I originally used them to be a vendor at a convention. The $120 in sales I made at the convention also just mysteriously disappeared. So the products i sold at the convention I basically just gave away for free thanks to North American Bancard.

Elizabeth
Brooklyn, New York
U.S.A.