North American Bancard Lies, lies and more lies Troy Internet
This company WILL rip you off.
First off, they do not tell you that even though the terminal is "free" there IS an $89 per year annual fee.
They are NOT giving you anything - you have to give it back.
They tell you that it costs 1.59% plus a 19 cent transaction fee. They do NOT tell you that on top of the transaction fee there is a 10 cent surcharge on EVERY SINGLE TRANSACTION!!
They will tell you that the contract is for 3 years. READ THE FINE PRINT - if you don't notify them in writing at least 60 days before the contract expires then you are automatically stuck with them for another 12 months.
They tell you there is a $5 per month Monthly Statement Fee - it's $10.
They tell you that "they only require you to do $25 in monthly charges". Let me tell you that it's $25 in FEES per month. That is $1600 in credit card charges.
They WILL hold your money on any charge over $500 until you send them a receipt signed by the customer AND they have spoken to your customer!!
Most of all -- the customer service is the worst in the industry. They will NEVER be able to help you.
Avoid them like the plague.
Yeah
Livonia, Michigan
U.S.A.
1 Updates & Rebuttals
Kimberly
Troy,Michigan,
U.S.A.
Livonia, Michigan, NAB Response
#2UPDATE Employee
Wed, February 20, 2008
February 20, 2008
Dear Merchant,
In response to the recently posted merchant complaint I am providing the following information. We would like to take the opportunity to resolve this issue without further delay.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited we would need specific information in order to properly address the concerns or correct any errors.
Here at NAB we pride ourselves on providing satisfactory service to our Merchant's, we apologize if our Customer Service has failed to live up to your expectations.
In regards to the fees you have questioned, I would like to point out that all of our fees are listed on the Agreement under the Pricing Schedule. This section will be on either page 6 or 9 of your Merchant Agreement, depending on the date you signed with NAB. On this page, you will also find your qualified rate, transaction fees, as well as any mid and non-qualified surcharges.
In regards to the free equipment, the Free Terminal Program Agreement clearly states, Merchant agrees that the Equipment is the property of NAB, is being licensed to Merchant, and must be returned in good and working condition within ten (10) days of the termination or expiration of the Merchant Account with NAB. This Agreement is for our Merchant's benefit. Upon approval of this Agreement we are able to provide new equipment, for free, as long as our Merchant is processing with NAB.
The allegation that NAB will hold funds for all transaction over $500.00 is dependant on your pre-approved high-ticket amount. NAB is obligated to enforce security parameters to insure the safety of not only our Merchants but their customers as well. The limit that is set is based upon several different factors that vary from one Merchant Account to another. Merchants are notified of their high-ticket amount within their Welcome letter.
Should you have any questions regarding this response, please have your Merchant number ready and contact our offices.
Sincerely,
Kimberly Tippin
Director of Customer Contacts