North American Bancard NABancard Lies and Ripoff - some help Troy Michigan
It is difficult to get through to NAB customer service, as they are being swamped (I am sure) with telephone calls regarding the PCI charge. If you go to www.my3cents.com, you can read about others and what they have found out about the PCI charge that only NAB seems to be forcing down our throats. I must say, if this is the only problem you've had, besides a $10 statement fee in 3 years, you are in better condition than most. The businesses they seem to attack, are the ones that aren't selling much, or sell once in awhile...they raise their rates enormously...or they have their initial sales force lie to you telling people it is on a month to month contract, and you can get out of it, anytime, for any reason, with no costs. That's the biggest lie.
If you have not signed up for PCI, have not used their service, you can have your bank dispute the charge. It's easy to do. Your bank's fraud department will take over from there. Mine was resolved...the charge. Now, next I want to get out of the contract all together...I never signed a contract..it was deceptively worded into the application.
If you really are having trouble with this company, and you undoubtedly have good reasons, you should file reports wtih the BBB of Eastern Michigan, and with your own BBB, as well as with the attorney general office in your state, and with the federal trade organization. Deceptive practices like this need to be stopped. Also, since I am over 50, I am going to file a report against them for elder abuse...which is illegal.... being deceptive to the elderly constitutes abuse, and it is illegal. Good luck to all.
Terry
Austin, Texas
U.S.A.
1 Updates & Rebuttals
North American Bancard
Troy,Michigan,
U.S.A.
Company Response
#2UPDATE Employee
Wed, January 14, 2009
Dear Merchant,
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
Forth and foremost, NAB would like to apologize for the difficulty you've had when contacting us, we are experiencing a higher than normal call volume.
In regards to the PCI Compliance Service fee, on the November 2008 merchant statements it was advised that the PCI Compliance Service fee would be charged on the December 2008 merchant statements and why it was necessary. The PCI Data Security Standard was created to offer an additional level of protection for consumers by ensuring that merchants meet minimum levels of security when they store, process and transmit cardholder data and applies to all service providers and merchants that accept credit cards regardless of size or acceptance method. The $79.00 PCI Compliance Fee was assessed by North American Bancard to mitigate the costs associated with becoming and maintaining compliance, updating terminal software, providing applications with enhanced security, and replacing non-compliant hardware. Merchants can visit our website at www.nabpci.com to find out more and to determine what their company needs to do to ensure compliance.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited, or you believe your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.
Should you have any questions regarding this response, please have your Merchant number ready and contact our Customer Service at 800-226-2273 Ext.1300, so that your specific situation may be properly researched and addressed.
Sincerely,
Kimberly Tippin
Director of Customer Contacts