Complaint Review: North American Bancard

My company cancelled service with North American Bancard in June of 2013 as we shut down the business.  A letter of cancellation was signed and returned with equipment used. (a VX670 which can be purchased new for $199.00)

Today on July 25, 2014 over a year later I received an email that we have an outstanding debt due to them and that we have not responded to previous collection attemps. I called the number on the email to find out what this was all about as this was the first correspondence I have gotten since I called and cancelled last year. I had not received any other collection attemps. As far as I knew, The equipment had been received and it was done. I had not recived any monthy statements after that.

She said it was $1100.00 for equipment and $82.61 in monthly fees due. I told her it was sent back when we cancelled and that the equipment could be bought new for less that that. (Priced at $199.95 which is what wepaid to replace one during our time of service.)  She said they had not received any cancellation letter or equipment back, and that I would have to prove I sent it.

I explained that the business had closed over a year ago and I didn't know if any of that information was available anymore. I asked, why did they wait so long to let me know they hadn't received it. She said she didn't know but that I would have to show proof or they were going to send it to collection. She seemed kind of perplexed that I hadn't gotten any correspondence until now, but had no answer for it. I suggested that maybe someone on that end may have made a mistake and didn't credit our account. She said that couldn't happen. Really? If you are dealng with people, you are dealing with human error.

I feel they should do some checking on their end. There must be a reason, I hadn't been notified before now if they didn't receive it. Instead I have been threatened with collection for equipment sent back over a year ago.