North American Bancard RIP OFF Troy Michigan
I have this terminal for my business and I have never dealt with a bunch of ignorant customer services reps in my life. The terminal was in someone elses name but that person left the firm, therefore I contacted them to do a name change on the account and take the old person off. I called them several times during a 2 month period and excuses after excuses. I mean it doesnt take a rocket scientist to do a ownership change. They asked for all these dumb a*s documentation like SSN, Bank info, notarized letter, etc. just to do an ownership change. It was surely a hassle but after I got all the requested documentation they still kept giving me the run around. Then on the monthly bill you see all these outrageous a*s charges........ and for what! it could be charges on the account and we didnt even make any sales for the month. They are a rip off! Half the time you cant even get through to someone on the 800 number and when you finally get through they have no idea as to what is going on with the account. I mean did you just get off the slow yellow bus or what. I decided to just cancel the hole d**n account cause they are nothing but scammers, rip offs and jerks.
Secret
Washington, District of Columbia
U.S.A.
2 Updates & Rebuttals
Discountsprinkler.com
Bountiful,Utah,
U.S.A.
This is the same type of B.S. letter I received from them
#3Consumer Comment
Thu, February 26, 2009
This company thinks that if they send a letter it will make things all better, case closed.
They will just keep on ripping off people (throwing letters at them) like you and I.
Do not plan on re-using your terminals because they have it encrypted only to work with them. All my terminals are now JUNK, useless paper weight now...
NorthAmerican BanCArd needs to be STOPPED!!!
The sad thing is there in no regulation on this type of business, so they can get away with ripping us off...
HELP IS THERE ANY LAWYERS WANT TO START A CLASS ACTION LAW SUIT???????
North American Bancard
Troy,Michigan,
U.S.A.
Complany Response
#3UPDATE Employee
Tue, February 24, 2009
February 23, 2009
Dear Merchant,
North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost, NAB would like to apologize for any inconvenience that you may have experienced. NAB has established procedures that need to be followed when implementing any informational changes on a Merchant Account. As a security measure for both the merchant and us, it is necessary to request various documentation for all account changes.
Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account.
NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273, extension 1300 so that your specific situation may be properly researched and addressed.
Sincerely,
Rebecca Paull
Research Manager